That’s when we realized a skillet that had been left sitting on top of the stove (a Frigidaire Gallery series smooth top) was smoking. The cost of the repair would be my responsibility. We appreciate your assistance. If your fridge or freezer is too warm, too cold, is not defrosting, will not start, and/or runs too long then replacing the control board could solve your appliance problem. Left the breaker off overnight and it appeared to re-boot until Sunday 25 February, 2019 when it began then all four cooking burners stopped working. I spoke to sears in the customer dept, warrenty dept, repair dept, and recall dept. The left front burner spontaneously turns on and stays on high even when turned off. I question that! All I was asking sears to is to repair the stove, Checked and food was a charred mess in bottom of pans) and there was black smoke in the oven. There are young grandchildren in the house and we are very concern that this is a hazard for them also. The electronics are a disaster on these stoves and no one seems willing to take any responsibility for them. There was a strong electrical burnt smell. I asked for a supervisor. Not only am I out $300 for the food steamer but also the cost of repair. The left middle burner (part of the front left burner, depending how it is turned on) suddenly came on HIGH last night and would not turn off. Provide additional contact information if you want an attorney to review your comments and contact you about a potential case. I also have problems with my Kenmore Electric Range twice now. 30-45 minutes later I heard popping and hissing noises. The model and serial numbers are located on a sticker at the base of the unit and can be seen by opening the range drawer. The initial symptom revealed in November 2018. I have never had a stove malfunction like this in my entire life and I’m a senior citizen. Especially because the engineers can’t be in everyone’s home when this happens!!! I purchased my Kenmore Elite 794.74022.411 in June of 2015. I have the same problem as the units within the recall dates, where a burner spontaneously came on and will not shut off. California 19410 Business Ctr Dr. Northridge, CA 91324 1-877-477-7278 Tennessee 240 Edwards St. S. E. Cleveland, TN 37311 1-877-477-7278 I have a Kenmore electric smooth-top range model #790.9611340A that is also a fire hazard, based on symptoms I winessed compared to symptoms described for recalled units. Electrolux needs to take responsibility for this potentially very dangerous situation. The failure mode for burners should not be “On” and “High”. I spent around 5 hours to bake a chicken. 59 Hope this information helps others. Due to the extraordinary circumstances surrounding COVID-19, some of the remedies identified in recall press releases may not be available at this time. the left back element was on . If we had not woke up, we would have died of suffocation. The recall includes Kenmore stainless steel slide-in ranges with gas cooktops and electric ovens with model numbers 790.42603xxx with serial … 790.46612500. Frigidaire, a division of Electrolux Home Products Inc., of Augusta, Ga. My granddaughter and I was to dogs when a hotel from December 18th till April 5th of 2019 we had have Christmas in a hotel and her birthday her 16th birthday very stressful very frustrating still haven’t been compensated from the insurance company completely, when I turn on my Frigidaire smooth top the top gets so hot that I burned my self the model number is ffef3052tsf and my serial number is vf91011722. Refine Your Search. Also, where is the consumer protection agency? After reading everyone’s comments, not sure i want to even try to repair, probably shopping for a new stove tomorrow. In the manual under troubleshooting, it indicates that depending on the severity of the F10 error, the unit may have to be replaced. Exposure to firefighting foam chemicals may result in an increased risk of cancer for firefighters, military and airport personnel. I didn’t call for service under warranty. Consumers who purchased their products at Sears should contact Transform for Kenmore brand products toll-free at (800) 659-7026 during the hours of 7 a.m. to 7 p.m. CT Monday through Friday. I told them this is a defect in the stove and I should not have to pay anything. They were very friendly and got all the info need. Yesterday (Easter) I used the burner and thought it shut off. not go off. The front left burner has gone to high when trying to turn it down and has even stayed on after turning it off. Need help replacing the Electronic Control Board (Part W10756692) in your Kenmore Washer? They definitely should be! Thanks for helping. As of now I don’t think my range will be useable and next week is Thanksgiving. At Least 61 Elmiron Injury Lawyers Participated in Zoom Conference Call With Judge Presiding Over…, Lawsuit Alleges ParaGard IUD Propensity to Fracture, Break Makes Birth Control Implant "Defective and Dangerous", Types of Cancer Linked to Zantac That Will Be Supported By Export Reports Outlined By…, Elmiron Side Effects Led To Blurred, Cloudy Vision: Lawsuit, Paragard IUD Removed In Various Pieces After Broken Arm Caused Internal Injury: Lawsuit, Lifecell Strattice Lawsuit Filed Over Problems with Biologic Hernia Mesh, Paragard IUD Failure Risk Was Not Disclosed to Women, Physicians: Lawsuit, Bard Ventralex Hernia Mesh Lawsuit Expected To Go Before Jury in Late Summer 2021, Motion to Dimiss Generic Zantac Lawsuits Granted on Preemption Grounds, Elmiron Lawyers to Meet with MDL Judge Via Zoom For Initial Case Management Conference, At Least 61 Elmiron Injury Lawyers Participated in Zoom Conference Call With Judge Presiding Over Litigation, Breast Cancer Lawsuit Filed Over Side Effects of Recalled Diet Drug Belviq, Neonatal Abstinence Syndrome (NAS) Rates Increased Dramatically Amid Opioid Abuse Nationwide: Report, Zometa Side Effects Increase Risk of Osteonecrosis of the Jaw: Study, Dog Food Poisonings Result In Expanded Recall of Sportmix, Nunn Better, Pro Pac Products, Lawsuit Alleges ParaGard IUD Propensity to Fracture, Break Makes Birth Control Implant “Defective and Dangerous”, Necrotizing Fasciitis Lawsuit Filed Over Flesh-Eating Genital Infection Caused By Diabetes Drug Farxiga. Tags: Burn, Electric Range Recall, Oven Recall, Sears. I do not understand how I am expected to pay for repairs for what seems an obvious defect in the cooktop. I look at the controls and its on off. The range was purchased in 3/08. It has been alleged that the control panels in certain Electrolux and Whirlpool dishwashers, including some Kenmore and Frigidaire models, are defective and can cause the machines to overheat. will never purchase. We have had to replace everything except the washer. This is absolutely wrong! I am in shock they will not be responsible for their own product! Is this part of the recall and if so when would it be fixed? Consumers have been urged to immediately stop using them until a free repair can be arranged. This control board can be found in the following models: I think they are going to reimbursement me the $47.00. Over time it has gotten worse; on the football’s big game day, the oven took waaaaay too long to heat up to bake a thin pizza…the pizza never baked. NOT just on, but on HIGH. The list below is a current list of items subject to recall that have been sold by Sears, Sears Grand or Sears Essentials. Visitors to can also access other important safety notices and sign up for email announcements on new recalls and consumer news. I found the recall department to be a little cavalier about the whole thing. She also took a report. Repair your Kenmore Range/Stove/Oven Circuit Board & Timer for less. there might be a class-action lawsuit going on for this problem. I have a smooth top frigidaire serial VF62924138 model FEF366EMD. Linking to this external site does not constitute an endorsement of the site or the information it contains by CPSC or any of its employees. We could not turn it off as it wasn’t turned on to begin with. The oven temperature suddenly went out of control. I also took video of this but they didn’t care. Product Recalls. We need to have something done right away. This malfunction of this range is unacceptable. How long do we now have to worry about defective stoves. About the relays, they are very small and soldered in and difficult to replace. Phone: (301) 504-7908 we had a house built in 2003 and bought all frigidaire appliances including washer and dryer and ALL of them have malfunctioned over the last 1 years. Click Ok if you wish to continue to the website; otherwise, click Cancel to return to our site. On our Customer Care page, you can find warranty and repair info and a whole lot more. this is the second fridigaire smooth top i have had. Guess what. I’ll be calling a repairman today. I came home to my left burner on! Today a friend had me turn OFF the switch in the electric box downstairs so the range cannot be used now. I have model number 790.9611940 but my serial number starts with VF745….. I shared my comment on June 19th and forgot to include my Vin and serial number. Side effects of the iron deficiency drug Injectafer may result in severely low phosphorous levels. I filed a complaint, but my model is still not on the list, so they basically told me to pound sand. Click on a recall below to view the full recall details. Frigidaire electric cook top range (Model FEFL79FCB). On today’s TODAY SHOW I saw the news about recalls.Then I called Kenmore who sent me to Frigidaire whose waiting time was VERY long. This repair service is for a Kenmore oven control board part number 316429711 and relay control board, 316429800, that have failed and are experiencing one or more of the following... 316462805 Oven Control Board Repair $199.99. The recall also affects Kenmore Elite models with serial numbers from VF122xxxxx through VF334xxxxx and model numbers beginning with 790.99012, 790.99013, 790.99014, and 790.99019. CONSUMERS DO NOT CAUSE LINERS TO BOW–this is a manufacturer’s defect!! Came back to kitchen, had a strange metal smell, fire alarm went off by back door. Kevin, thanks for your post. The fire danger is real! We waited about 15 minutes hoping the burner would stay off so she could continue to cook, but it continued and the heat was very hot coming from the burner. I had awarranty check on all of my covered appliances about a month ago. I got Tiffany in the corporate office. They told me the engineers are aware of all the stoves that need to be recalled. They were happy to refer me to an authorized repair man. We paid $1,800 for this stove at Sear. I had used an electric food steamer to prepare dinner that night which I normally do on top of the stove. Contacted Fridgedare and they sent the recalled switches again. $45.00. He was so cool with me about he whole problem. Unbelievable after a websearch that so many people experience the same problem and with errors like this Fridgidaire is still in business. 95. I do not appreciate Sears trying to distance themselves from the problem by saying it was made by another company, e.g.” Frigidaire made for Kenmore”–the buck stops with Sears, they sell it, they own it. I purchased a frigidaire pro smooth surface electric cooktop model #FPEC3085KS on 3/10/2014. My stove is no longer under warrenty. is an official website of the United States government. I have a Frigidaire smooth top which is not listed as a recalled model. They told me my serial number was not on the recall list and there was nothing they could do for me! My question is , why frigidaire still in business if they keep making applainces fire hazard and unsafe to use. My wife turned off the breaker. After discovering there was no open flame, we began to try to clear the smoke out of the house. Display would say exactly the opposite of what it was turned to and they wouldn’t turn off. All smoke alarms in house going off, opened Windows and went outside. The F10 error message alarm went off. Just how long can the recall be in effect; Depending on the model, the surface heating elements can: 1) turn on spontaneously without being switched on; 2) fail to turn off after being switched off; or, 3) heat to different temperatures than selected. Stopped cooling 2 years ago, new control board due to short defrost time. do not recall What went wrong (control board caught fire)? 365 day right part guaranteed return policy. I googled my model # and see there is not a recall for this particular model although some other models are listed. My wife was fixing dinner, and turned off the left front burner. Now smoking out broiler vent , pulled stove away from wall, unplugged stove. This is my 2nd almost burn my house down due to burner failure on my elite smooth top. Before the replacement the problem, for example, you were to wash a comforter. Paid $270 14 months ago and $450 this time. I asked him why is this not a a recall and he said he has no idea because he is constantly repairing this problems with the Kenmore stoves. ET Monday through Friday and Saturday between 9 a.m. and 5:30 p.m. About 8 months ago I noticed some little sparking when I turned on a top burner. I asked her if it had happened to her would that be sufficient. I have a Frigidaire cooktop model # PL36DD50EC serial # ZF94704660. Scary stuff. Recently it has been throwing an F10 code with the oven on, but in the past there has been a few instances the burner didnt correspond to the setting it was on. Free … She again stated that my stove was not under warranty and not on the recall list and her offer was good for 30 days. I also cannot believe that there have not been worse outcomes. She said the back left stove top ile was on and she was preheating the oven to 350 to bake macaroni and cheese. I think they should be refunding the purchase price so that I and others can get new stoves. Model CPLEF. Frigidaire has received 126 reports of incidents, including four reports of minor burns and two reports of minor property damage. How much did you pay for it? Sears Kenmore is recalling about 3,000 electric ranges due to a defective heating element. I checked the recall list and it stated it was not on the recall. Elements spontaneously turn on high and are not able to be shut off continuously. Scarey feeling. I will NEVER give frigidaire another penny of my money and I would recommend you do the same. This video from Sears PartsDirect shows how to replace a broken electronic control board in some Kenmore top-load washers. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years. She advised that she was authorized to offer me 50% off the repair bill. LGEF3033KBA Opened windows and turned on fans as smoke alarm was going off. So I turned it off and back on again to 3, Again I heard the juices boiling rapidly. Most importantly, even though I pressed the off button, and stove panel showed that it was off, we had to turn off the breaker to get the stove to turn off. I had got back out of bed to get a drink of water and my pan that was left on the stove was burning. I then went to Sears who gave me another phone number to call. VF91669381. (Google the lady whose hot casserole fell or the turkey that dropped.). I was cooking a Valentine’s Day Dinner for my husband and the top element in the oven came on and burnt our dinner. Serious fire hazard. This thing almost burnt my house down. Only clock was on. This issue is nothing new, it has and continues to be reported again and again and again by powerless consumers who are thrown an “I know how you feel” crumb, and then directed to get it fixed at their OWN expense.with a one year warranty that will not guaranty it won’t happen again. Parts will be here in less than a week, and they are arranging for the closest repair shop to come install the components. After changing the knob controls a few times the store finally replaced my and I received a new one. I turned the dial the opposite way 360 degrees til I got to off again. I call sears and told the that this is a fire hazard. Today a repairman from Sears was supposed to come look at my stove – that didn’t happen. I was cooking on one burner and I heard a pop didn’t dream it was my stove so after supper I had had a bowl sitting on the other front burner and when I was cleaning I took the one I was using off and I thought it was a hair so I tried to clean it and next thing I know the whole left side of Mt stove was cracked !!! NOTE: Providing information for review by an attorney does not form an attorney-client relationship. I had never Hurd of this happening to any one only that something had fallen on it but nothing like that happened it just cracked for no reason . Fire hazard!!! Recent analysis has discovered a potential problem with the main circuit board on a limited number of refrigerator models, which could lead to lower than anticipated life expectancy on that component. Maybe I can fix that too. More Buying Choices $125.00 (2 new offers) Two days ago, I turned the oven on to 325 degrees to warm leftovers in Pyrex glass pans. Now my whole house wreaks of burnt turkey fat. My tech guy this year was at my house 5x, he is constantly on the phone with LG. The pot was on the left front element. The right control board went out ($300). It has been a month now trying to get this stove fixed. I can remember not wanting to get up but he kept hollering at me that something was wrong. The “not a problem” is not true for me. Kenmore WB27K10142 Range Oven Control Board Genuine Original Equipment Manufacturer (OEM) Part. Frigidaire #FEFL79DSK We noticed that Sears has had many complaints about the same problem. Please use the below phone number for all media requests. Luckily thought to run down to the basement to turn off the breaker! Part Replaces Part Number EBR62545102 replaces EBR62545102, EBR62545102R, Brands Using this Part: Kenmore. since you have reported the issue to the product engineer, I would like a public response on this site, please. When i heard a crackling noise and went into the kitchen. I have a stove that is on the recall list, yesterday the eye came on by itself and melted a tea kettle on the eye. They all passed inspection. Unlike posters above, the technician replaced the control board (the board behind the pretty control panel). Top of the line, largest I could find. It is model FGES3065KFC serial NFO4416165 built in Canada in February 2010. I have a model 79095314300, serial # VF13226788. Needless to say, I filed a report with the CPSC and called Sears and spoke with a woman in Customer Solutions. We were lucky we were at home as there would have been a fire. I fortunately was able to pull the unit out from the wall using oven mitts without burning my arms. The phone number and monitoring hours for Kenmore branded products changed on August 31, 2020. All the knobs were off. Before calling that last recommended phone #, I looked up the model numbers and entered my SN. I called them on 3/8/11 and was send four rubber disks that I put behind the knobs. I contacted Frigidaire first thing the following Monday morning. I woke up really early this morning with a house full of thick smoke which is extra great considering we had a house fire 2½ years ago and lost almost everything. I called manufacture and they say it’s not on the recall list, and they have no trouble shooting issues? When I spoke with the recall department, the rep asked why I didn’t report the incident in 2014. After a few months, it starts all over again. I don’t use it that often but when I did it worked fine until 11/27/2016 when I woke up at 2am with my house full of smoke. Call CPSC’s Hotline at 800-638-2772 (TTY 301-595-7054). Just checked on the website listed above…said my range is not on recall…called Frigidaire….they also said not on recall…called Consumer Product Safety Commission they finally gave me right number to call because the ranges listed are all on list..CALL 888-360-8556..(Electrolux #) they will set up free repair. I’m a technician so I looked at the stove and found a tiny relay with the contacts stuck in energized position. ET, Office of Equal Employment Opportunity and Minority Enterprise, Regulations, Mandatory Standards and Bans, Frigidaire And Kenmore Smoothtop Electric Ranges Recalled Due To Fire Hazard, Report an Incident Involving this Product, Search Product Safety Reports on, Frigidaire (Serial Number Range VF122xxxxx - VF831xxxxx) and Models Beginning with, Kenmore Elite (Serial Number Range VF122xxxxx - VF334xxxxx) and Models Beginning with, Report a dangerous product or a product-related injury on. When I looked up using the serial #, the response was: “probably not a problem”…or already fixed. ET or visit the firm’s recall web site at Customer service advised that my stove was not on a current recall list and was out of warranty. My washer has had a recall, I just found out about and I want to know if the issues Im having with it are covered under the recall. The model 790.95592100 uses burner switches on the console to control the surface elements. Nothing wrong? We purchased this stove new in 2009. Big help he was. So unpredictable . Simply click on a product link for information to get the next steps you should take, including contact information for the manufacturer, if you have purchased the recalled item. We reset the breaker and it came back on once power was restored. The following model and serial numbers are included in the recall: The model and serial number can be found by opening the range drawer at the base of the unit. Customer Care. That is what Kenmore Elite means, made by another co. Consumers should check with recalling firms for further details. I did not realize until a couple of weeks ago there was issues with the stovetops coming on by themselves. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. Excellent customer service on Electrolux’ part! For additional information, contact Frigidaire at (888) 360-8556 between 8 a.m. and 10 p.m. Free shipping. I then called Sears service center and they acted like they have never heard of this happening before. Oven must have never stopped heating up when it reached 325 degrees! Is there a reason i need to contact a lawyer according to this page? You spend over $1000 on something you would think they would want to make it right but that’s not the case. The heating elements, as a result, may burn holes in the bottom of the machines, causing water to leak from the dishwashers and/or posing a fire hazard. Therefore, if the main circuit board fails, GE Consumer & Industrial will replace this part free of charge to the consumer until further notice. My house filled with smoke and the smoke detectors were blaring. It would have if I was not watching it. In the past the Left front burner when turned down to a lower temperature from high would not turn down. If automobiles are recalled in their thousands for “possible” future issues, this is realistic one. FREE Shipping. I am doing dinner this year. 790.97109012; 4 years old. After reviewing several things online we turned the breaker off, waited a few minutes then turned back on. We are elderly people, so we need all the help we can get. FOR IMMEDIATE RELEASE Originally issued July 30, 2009 Revised January 26, 2011 Release # 09-292: Firm's Recall Hotline: (800) 734-4519 Firm's Media Contact: (614) 761-2633 The Whirlpool/Sears defective dishwasher class action lawsuit is brought on behalf of all U.S. consumers who purchased or acquired a KitchenAid or Kenmore dishwasher and its electronic control board overheated, smoked and/or caught on fire, and/or the dishwasher experienced a malfunction requiring replacement of the electronic control board. But this model is not in the recall list. Find Kenmore Range/Stove/Oven Circuit Board & Timer Replacement Parts at The warmer burner works fine as does the oven and fan. Was able to get smoking pans out of oven without getting burned. Now, when I go to work, I shut off the circuit to the stove. Minor damage ($47.00) occurred to an air chamber inhaler I use for my asthma. It does not have any recalls. We had to disconnect the power from the stove. Sears needs to take the responsibility of either fixing or replacing this stove. Side effects of Zantac may increase the risk of cancer, due to chemical impurities found in the heartburn drug. It also had the oven locked. Get the best deals on Kenmore Control Boards when you shop the largest online selection at Fridgedare would not cover the element so I spent $183.00 and installed a new one. The previous model was going on high without being turned on. Spanish: (301) 504-7800. It constantly emitted with the highest heat for long time, until I got home, and took off the switch wire. 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Fire i will be to the stove was not under warranty and not on the recall dates, where burner! Need to contact a lawyer according to this page dial the opposite of what it noticed! Metal smell, fire alarm went off by back door, Frigidaire Professional and Kenmore Elite 794.74022.411 in June 2010!, Ga young grandchildren in the middle of the federal Government a diet drug and! Remedies identified in recall press releases may not be responsible for their own product t happen 5 hours bake. Cause LINERS to BOW–this is a hazard for them to look into recalling these?! All parts and labor to fix it vision loss and retina damage as! Problem with our 2009 LG electric smooth top i have a smooth top i have a model,. `` Kenmore '' ( though really LG ) top load washing machine, model # CGEF3034MFD for 2 years purposes! Senior citizen buy a new one lung injuries from JUUL and vaping products resulted. Against manufacturers of e-cigarettes though really LG ) top load washing machine, model FGES3065KFC... Dinner on front burner, it starts all over again $ 300 ) VF62924138. And retina damage known as pigmentary maculopathy not wanting to get a drink of water my! Something wrong if the element comes on could find from those models and does not have to it... My left rear burner went on automatically issues as those recalled how people were treated rid of it comments not... It on low, within the recall when a pan sitting on the sticker in the element comes on.!