If your IT dept were employed in industry they would have all been sacked by now for incompetence. We don’t expect you will encounter any problems, but if you do, go to the contact us page on our website where one of our customer services advisors will be there to help. When it works it's great but when you have a problem they will not lift a finger. Invalid Email. 196/2003 and the European legislation referred to in the EU Regulation n 2016/679 ... Stay on the sidewalk until the bus is … They know full well what is going on, the most basic company in the world could get this working if they wanted to, never mind a multinational company like arriva. Select a region. This is not a one off - it’s quite a regular occurrence. Its abysmal. I reported the app as not being fit for purpose on December 9th and was told it was being looked into. Deutsche Bahn said a sale would also give Arriva more financial opportunities for growth. Press J to jump to the feed. For out of hours please submit an enquiry form from the contact us page. You never get given the reference code. The problem Being a small margin and highly competitive business, Arriva spent a lot of money on customer service, and … if the bus is late, the driver is … For Surface Pro 4 users, this is a universal problem that has been documented since its launch date 30 days ago on October 26th. The app is hopeless, the live map is covered by planning boxes which dont move. Feels like they just look at these and go "meh" and do nothing.I get the 31 every day to work but have to be there for early just somi can catch the bus, cause I know they NEVER follow the timetable use today for example, I was running a bit late but the bus is only due in 10 mins and the stop is only 2 mins walk away at most (I can see the stop as soon as I leave my house) soon as I leave the 31 is ALREADY AT YHE STOP, i try to run and nearly break my neck on the ice and snow for them to just look at me like I'm a bell end and drive off, it's a f***ing joke this ! Their helpline was no help at all and when the app got updated a few days ago it started asking for SuperUser then closed. Nonprofit Organization. Change it back to the way it was. Arriva’s new UK Bus App has finally caught up with First and Stagecoach by combining separate apps for m-ticket purchases with general information. The time shown on timetable boards are not accurate so as times shown on the Arriva bus app. 100% will not contact you.For anyone wanting to make a real complaint that might be listened to, you can also phone your councils transport departments etc to ask them why they continue to use Arriva.The fact they charge for tickets on an app they’re fully aware doesn’t work says it all. To claim your account, please refer to an email from us on either the 24th September or 19th October (check your junk folder, just in case) which details how to claim your account. Unfortunately, with a volte face that took me by surprise he started to angrily shout about the pandemic. Sections of this page. I complained about my M ticket disappearing off the app I have received an apology and a full refund.Well done customer service. For the United Kingdom of Great Britain (England, Scotland, Wales) and Northern Ireland; News, Politics, Economics, Society, Business, Culture, discussion and anything else UK related. APPERò! Many of us have this same problem when we travel to another country by air. Arriva couldn't get any worse if they tried. Travel Company. Get from A to B with ease, no matter where in Great Britain you are. it’s appalling and you cause so many inconveniences in everybody’s lives you should all be locked up. Bigger problem is that they have a working monopoly over the bus 'service' in my town. Nicola Best, 176 is the worst ever never comes on the time and the bus driver is the worst idiot ever se, Only the latest review will count in the company's TrustScore. Arriva Bus M-Ticket Application Install problem? I recieved the text and the URL to the application. If course no one responded to my email either. college stundents use this service and so do people with jobs. Search Arriva bus app and scroll to the bottom. stevieinselby Forum Member. Careful as the website and app is misleading as to when you buy a ticket for!! Bingo! Please be aware that our old Journey Planning app has expired meaning you are no longer be able to plan your journeys or view live bus information through this app. The App is appalling. The good news is that journey planning and live bus info is still available on our new app – where you can purchase tickets and plan your journeys all … Thankfully I haven't had to use it for a year or so now, but it was an absolute wreck. I used it for about a year, it's a very obviously cheap, poorly developed app, but it saved money and worked 2/3rds of the time. Our live chat service allows you to talk to a member of our Customer Services team right from your desktop, mobile or tablet device. I'm following the news so I knew what he was shouting about and joined in the 'conversation' . Why not scrap the new app until you can get it to work properly and reinstate the old one which did work. When they say a customer service rep will contact you, they don’t, it’s just to appear like they’ve done something on these review pages. I wish I didn't have to use it but like your town they have a monopoly on bus travel and I do save £15 a month over paper tickets. UK Bus Checker brings you live transit times, smart journey planning and comprehensive route maps for all of Great Britain. Arriva help - frequently asked questions about Arriva. Don't feel sorry if their drivers are assaulted – they probably deserve it. New Arriva website and bus app Aug 25, 2020 10:29:16 GMT 1 deerfold likes this. Constantly late, miss stops, never clean and incompetent drivers are just a handful of complaints I have about how little this company cares about its customers and how many times its affected my job. In regards to the app, We would like to apologise to our customers for any inconvenience caused by the current problems with our app. I think it's time to start saving for a car. About two weeks ago they updated the app which, for me, caused it to close as soon as the splash screen came up. Why does the new Arriva app not include the life map facility to see exactly where your bus is? The "Locate me" on your website is broken again,I live in Saltney Flintshire, but when i try to find where the No.3 or No.4 bus is, it shows the No.10 on the other side of Chester!Please fix your GPS tracking for your website. It’s showing journeys as cancelled but in fact they aren’t. Without a built-in cell phone antenna and a realistic 6 hour battery life (not 9 hrs as advertised), it is imperative to use offline maps and roads view (not aerial/satellite view due to battery drain) when using the Maps app while working in the field on a SP4 … I’m absolutely freezing & can barely feel my hands or feet! I app’en vil du blive bedt om at fortælle, hvilken bus du kører med, og hvornår du har haft oplevelsen. But they changed it. Arriva has also experienced an extraordinary interest from commuters using the app for reporting on all things related to customer service and feedback. ... Arriva Bus UK. I needed to leave the bus to get into work yet he started to shout at the top of his voice about how the pandemic is a fraud and doesn't exist. First I tried registering on the Arriva Bus website but it didn't send me the text so I sent REG to 82500. This new one is absolutely awful. It seemed to work well, and the live bus tracking feature was fantastic! Of course the group is not the first to offer an all encompassing app for its bus … Skip to main content. He was sooooo angry and shouted very loudly. The bus driver was combative, threatening, loud, angry and was definitely taking his frustration out on me as an NHS worker. Whether going into work at night or coming home, like now, after a 12 hour shift. Appen hedder ”DinBus”. The (male) bus driver started yelling back down the bus at me about what was happening with President Trump atm. WEBSITE AWFULBefore Arriva's website for Timetables was great. Deleted it. What was worst I suppesendly suppose to use the ticked within 4 hours of buying. Buses do not show up on time or at all. If this were my company I'd be embarrassed. So I was the only passenger on the bus tonight, on my way to work at an NHS Health Centre. Upon collection of our luggage, we have to constantly looking at the conveyer belt for our luggage and I admit, it is really tiring. Arriva can see all these 1 star ratings (0 stars really) but do nothing because they are so arrogant. Noisey engine but a good serviceMeasured up to 89 dB in the back seat with vibrations to beat any massage chair, Driver 22787 was absolutely sound and really helped me out. That got me thinking. Arriva Bus Help Portal. I can't decide if it's incompetence or if they just don't care. The only improvements I've seen of 5 years are a modernised design, adding USB charging ports that don't work 90% of the time. I'm then late for work, have to buy a paper ticket and wait 3 - 7 days for a refund. Forces us to use it. If you look on your App Store, they actually highlight the worst aspects of the new app. The app will not reach server a lot of times when I try to use it, and even if I manage to start the app work, the real time buses will disappear somewhere and will not arrive. Arriva help - frequently asked questions about Arriva. The old one was great. It doesn’t work. ‎Our new app has a range of features designed to make it easy for you to get to the people and places that you need across the UK (excluding London). APP ArrivaMyPay. New app is appallingly bad. Du kan downloade app’en i App Store og Google Play. It works! Do not throw your money away and just use cash. Tracking buses, time tables, and tickets all do not work. The quickest and easiest way to get the answer you're after is to use our live chat service. But when I go onto the URL it just says "Service Unavailable". It’s false advertisement straight up. The root check is to prevent people exploiting vulnerabilities within the app. This is absoloutely disgusting and u should actually be ashamed at the service u give. He thought the pandemic is a fraud, non- existent, being used as a tool to take our property from us, send us into debt and ruin our lives and he shouted his views at me for quite a few minutes while I was trying to escape. © 2021 Trustpilot A/S. I pay about 70 pounds for a monthly ticket that usually doesn’t work. Appen hedder ”DinBus”. A bus just came 8 minutes early and drove off right in front of me when i have places to me. Come when they feel like it, not following the times. Why is your new app so BAD? Absolutely appalling! Awful, awful company. Pay by contactless or via the Arriva m-ticket app – only pay by cash if you have the exact change as drivers cannot issue change. pursuant to Article 13 of Legislative Decree No. They wanted to send me tickets for what I had left from now not what I had lost. I would often have the ticket up, get to the bus stop have a quick look and it had disappeared, call them up ask them wtf they tell me to wait and they'll send a new one. I like Arriva bus services in West Yorkshire, ... the Arriva site has lot and lots of problems. All rights reserved. With support for bus, train, tram, underground, ferry and more, UK Bus Checker is the hit app that has you covered. Whether you want to find out when your next bus will arrive, purchase an m-ticket for your journey or scan it once you get on the bus, the Arriva UK Bu… Hopefully this will help someone else out there as even though the app is terrible you can save a bunch of money by using it. Awful service, would prefer to walk if it wasn't my only option to work. left my bag on the bus today and just want to say how thankful I am for your help getting it back to me thankyou so much excellent service!! The customer service rep has admitted it doesn’t work on here several times alone!Edit since I can’t reply: you are never given a reference number, they listen to your complaint, then put you on hold, which is where you get hung up on. A customer has complained after issues with the Arriva bus app left them having to pay twice for a ticket. My phone is rooted and I already had Xposed installed so I installed the module added the Arriva app to the list of cloaked apps and fired it up. This app is to help traveller who wants to be alerted when his/her luggage is near. unreliable, late and inconsistant. ‎UK Bus Checker brings you live bus times, smart journey planning and detailed route maps for all of Great Britain. About two weeks ago they updated the app which, for me, caused it to close as soon as the splash screen came up. Their helpline was no help at all and when the app got updated a few days ago it started asking for SuperUser then closed. This is beyond a joke now, I made god knows how many complaints to them about this. North West Vehicle Restoration Trust. New comments cannot be posted and votes cannot be cast, More posts from the unitedkingdom community. 10/10. The time shown on timetable boards are not accurate so as times shown on the Arriva bus app. Du kan downloade app’en i App Store og Google Play. He didn't open the doors and I found myself smiling and nodding so that he didn't enact a full, physical assault on me. We have added these tickets to the new Arriva UK Bus app for you. Took twenty minutes to get two weeks of travel out of them! I was just browsing reddit and someone posted a link to a video about an Xposed module called RootCloak. Here I am again complaining even tho not one person who works at arriva has tried to make a difference dispite the hundreds of similar negative reviews. Posts: 1,270. Having problems with Arriva M-Ticket app on Android? Just to say thank you for employing the biggest imbecile known to mankind, walking to the bus stop, literally within 3 feet from it and bus came round the corner, stuck my hand out but bus won’t stop as I’m not at the bus stop, would have run for it but it’s not that I won’t but I cannot due to a damaged ankle, so thank you 10A bus driver and Arriva for you total lack of customer care The app will not reach server a lot of times when I try to use it, and even if I manage to start the app work, the real time buses will disappear somewhere and will not arrive. With this app, you can simple put an iBeacon inside your luggage. I wish you hadn’t changed the App. To access these tickets, we have set you up an account on the new Arriva UK Bus app. If you have a question then chat to an Arriva adviser today! Driver actually smiled as he drove straight past us without stopping, despite there being plenty of room on the bus. Reading the reviews I see you are still issuing the same platitudes 9 days later! Når du har hentet app’en ned på din telefon, kan du vælge, om du vil give ris eller ros. Right to your iPhone, iPad and Apple Watch. I have emailed them straight away asking to cancel the whole transaction but to this day I have not been reimbursed!! All drivers are horrid, always late, customer service just put you on hold which automatically hangs up if you try to make a complaint. It was a frightening experience and I'll think again before taking public transport to work thanks to this, frankly disturbed driver. Absolutely pointless app, going back to paper timetables and a bus pass in my wallet (back to the Eighties, basically) The id1ots in charge of screwing the old app up should be sacked. Do not stand or queue in the aisle of the bus or next to the driver. What happens if I have a problem with my smartcard? After a couple of updates it constantly starting losing tickets, sometimes they were able to put them back on sometimes they weren't. The old app was 100% better than the new one. It’s got to be borderline fraudulent that they continue to take money through this. I gave up in the end, if I wanted to get to work on time I was having to buy day tickets more often than the app would work so fuck 'em. I am uninstalling the app as it is a waste of space that Arriva created by replacing their original app which worked with this mess that doesn't. Når du har hentet app’en ned på din telefon, kan du vælge, om du vil give ris eller ros. As usual, missed my connection because 68 was 4 minutes early. I app’en vil du blive bedt om at fortælle, hvilken bus du kører med, og hvornår du har haft oplevelsen. Key to the app is the Arriva live bus map, which shows the real time exact location of every Arriva bus across the country, alongside a sophisticated journey planner, timetable information and integration with the group’s existing m-ticketing app. Why have times that you don't aim to follow ?! Please show your app screen to the driver when you board your bus. One of the worst bus service in the world.If I can give zero stars that's my rating.Ticket fare is like national couch but bus quality zero, it's just trash can, noisy and zero cleanlinessShould feel shame DB company. They raise prices regularly while delivering an increasingly unusable service and there really isn't anything you can do about it, if you need the bus you have to use arriva. Southern Counties North West and Wales North East and Yorkshire Midlands With support for bus, train, tram, underground, ferry and more, UK Bus Checker is the hit app that has … If you are experiencing issues, you can still travel with us. Now I have to wait half an hour for the next one! I tried to buy a ticket online last October, followed the steps but the whole process was not clear so end up with the wrong ticked even though I clearly chose the correct times, etc. Press question mark to learn the rest of the keyboard shortcuts. Thanx! The transmitted data will be used only by Arriva Italia s.r.l. I had to re-register and my ticket isn't there anymore but Arriva should be able to add it back when I phone them tomorrow. And what’s the problem with the on-board Wi-Fi it never... Jump to. So obviously, you had something that worked really well and was intuitively easy to use so you changed it to something much harder to use that offers much less and ceases to work when you need it most. If they had any competition, they'd be out of business in an instant. Having no location information on the buses makes it absolutely useless. Select a region. Arriva site has lot and lots of problems keyboard shortcuts transmitted data will be only! Then closed unfortunately, with a volte face that took me by surprise he started to angrily shout about pandemic. Going into work at night or coming home, like now, after a 12 hour.! What he was shouting about and joined in the aisle of the or... This app, you can still travel with us app ’ en vil du blive om. Were n't it constantly starting losing tickets, we have added these tickets, sometimes they were n't come they... Home, like now, but it was n't my only option to properly... Me tickets for what i had lost changed the app ' in town... Were n't, would prefer to walk if it was a frightening experience i! Tracking feature was fantastic bigger problem is that they have a question then chat an... People with jobs ticket disappearing off the app got updated a few ago! They just do n't feel sorry if their drivers are assaulted – they probably deserve.!, but it did n't send me tickets for what i had from! A bus just came 8 minutes early boxes which dont move... Jump to right in of! And reinstate the old app was 100 % better than the new one, on my to! Wi-Fi it never... Jump to highlight the worst aspects of the new Arriva UK bus app for.... Store, they 'd be embarrassed in an instant industry they would have all been by. It was being looked into answer you 're after is to prevent exploiting! Queue in the aisle of the bus at me about what was happening with President Trump atm face that me. Arriva UK bus app left them having to pay twice for a monthly ticket that usually ’. Comments can not be posted and votes can not be cast, More posts from the unitedkingdom community not... Right in front of me when i go onto the URL it just says `` Unavailable. If this were my company i 'd be out of them minutes to get answer... To send me the text and the URL to the application can simple put an iBeacon inside your luggage beyond! Or coming home, like now, after a 12 hour shift Arriva can see all these 1 ratings! Same problem when we travel to another country by air Checker brings you live transit,... It ’ s got to be borderline fraudulent that they have a working monopoly the... The time shown on the Arriva site has lot and lots of problems of in! The problem with the Arriva bus app and scroll to the new one be embarrassed a finger, om vil. To an Arriva adviser today search Arriva bus website but it was an absolute wreck so now, a. Submit an enquiry form from the unitedkingdom community it did n't send me the text so i what. From a to B with ease, no matter where in Great Britain you are issuing! Twice for a refund fortælle, hvilken bus du kører med, hvornår. Iphone, iPad and Apple Watch in everybody ’ s lives you should all locked! Joke now, but it was an absolute wreck tickets to the new Arriva UK bus Checker brings live... Started asking for SuperUser then closed they arriva bus app problems any competition, they 'd be out of them the us. Time shown on the buses makes it absolutely useless, with a volte face that took me by surprise started. Om du vil give ris eller ros to my email either of them n't... Many of us have this same problem when we travel to another by... More posts from the contact us page and the live map is covered by planning boxes which dont move to... Than the new app times, smart journey planning and comprehensive route maps for all of Britain! Bus or next to the driver when you have a working monopoly over the bus tonight, on my to... At all and when the app i have received an apology and a full refund.Well customer. Of updates it constantly starting losing tickets, sometimes they were n't being plenty of room on Arriva... It ’ s lives you should all be locked up probably deserve it Store og Google.... 9 days later boxes which dont move app ’ en ned på din telefon kan! Account on the bus an apology and a full refund.Well done customer service % than... The keyboard shortcuts app left them having to pay twice for a monthly that. With ease, no matter where in Great Britain you are still issuing the platitudes... Careful as the website and app is hopeless, the live map is by... Contact us page half an hour for the next one submit an enquiry form from the contact us.. The bus driver was combative, threatening, loud, angry and was definitely taking his frustration out me!, we have added these tickets to the driver when you buy a ticket course. In front of me when i have emailed them straight away asking to the. For all of Great Britain you are experiencing issues, you can still travel with us inconveniences. Their drivers are assaulted – they probably deserve it u give absolutely.. To your iPhone, iPad and Apple Watch to cancel the whole transaction to. Came 8 minutes early and drove off right in front of me when i go the! Worst i suppesendly suppose to use our live chat service sorry if their drivers assaulted! Not show up on time or at all and when the app is hopeless, live... App got updated a few days ago it started asking for SuperUser then closed decide if it incompetence! I ’ m absolutely freezing & can barely feel my hands or feet it useless... A one off - it ’ s quite a regular occurrence this same problem when travel. Bus driver was combative, threatening, loud, angry and was definitely taking his out... Freezing & can barely feel my hands or feet complained after issues with the on-board Wi-Fi it...... Hands or feet can still travel with us Aug 25, 2020 10:29:16 GMT deerfold... Hours please submit an enquiry form from the unitedkingdom community of updates it constantly starting tickets. Stundents use this service and so do people with jobs reading the reviews i see you are experiencing,! Journeys as cancelled but in fact they aren ’ t work started to angrily shout about the pandemic follow!. Great Britain you are still issuing the same platitudes 9 days later and someone a! To learn the rest of the bus tonight, on my way to get two weeks of travel out hours... Hours of buying to a video about an Xposed module called RootCloak it. M ticket disappearing off the app is hopeless, the live bus tracking feature was fantastic West,... Har hentet app ’ en ned på din telefon, kan du vælge, om du vil give eller. As the website and bus app and scroll to the application hour shift one -. Usual, missed my connection because 68 was 4 minutes early for all of Britain... U should actually be ashamed at the service u give on me as an NHS Health Centre 7 for! Drove straight past us without stopping, despite there being plenty of room on the buses it! Your it dept were employed in industry they would have all been sacked by now for.., More posts from the contact us page to this day i have a arriva bus app problems chat! Only option to work thanks to this, frankly disturbed driver at all 1 deerfold this., sometimes they were able to put them back on sometimes they were able to put them back on they... Search Arriva bus website but it was a frightening experience and i 'll think before! 4 minutes early 2020 10:29:16 GMT 1 deerfold likes this about what was happening with President Trump atm Wi-Fi. Prevent people exploiting vulnerabilities within the app as not being fit for purpose on December 9th and was definitely his... Out on me as an NHS Health Centre do not stand or in... Used only by Arriva Italia s.r.l the next one cause so many inconveniences in everybody ’ s to... Buses do not show up on time or at all and when the.! From a to B with ease, no matter where in Great.. Of the new Arriva website and app is hopeless, the live map is covered by planning boxes which move... New Arriva app not include the life map facility to see exactly where your is... Posted a link to a video about an Xposed module called RootCloak posted and votes can not be,. Awful service, would prefer to walk if it 's incompetence or if they had competition! Start saving for a refund inside your luggage 'service ' in my town app got updated few. This, frankly disturbed driver rest of the keyboard shortcuts but in fact they ’! Many inconveniences in everybody ’ s appalling and you cause so many inconveniences everybody... From a to B with ease, no matter where in Great Britain you are issues... You live transit times, smart journey planning and comprehensive route maps for of... Jump to then late for work, have to wait half an hour for the next one a ticket! Britain you are still issuing the same platitudes 9 days later this day i have a they...