The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Thats everything that we can tell you about StubHubs returns and refunds policy! By attending the event, you assume all risk of exposure to COVID-19. Early last month, he paid $120 for two seats to the March 20 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. But in a March 30 email to its customers, cited in the suit, it said the crisis has delayed getting its money back from sellersat a time when buyers expect immediate refunds. But, unfortunately, most are canceled for now due to the coronavirus. If you don't, we may cancel orders and charge you as provided in our User Agreement. One has to wonder how reassuring emails to those employees were in the weeks leading up to their furlough. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. Unfortunately, as our complaint alleges, StubHub is breaching its . Then theres the question of the legality of the move, beyond any ethical shortcomings. StubHub said it was the first in the ticket brokerage industry to offer the 120% credit and that so farabout 70% of its customers accepted the option. If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps. . If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. However, there are some cases where StubHub may give you a refund, or even replacement tickets. In May 2021 - as a result of the attorney generals' investigations - StubHub reversed its decision and notified its customers that if they purchased tickets prior to March 25, 2020 and their events were cancelled, they would receive a full refund unless they elected to retain their account credits. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. The reason I bought tickets on StubHub was the guarantee. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. Its just missing with no explanation. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Have already received refund from credit card. [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. Overall, the website has very good customer service & refund policy. According to court documents, when the pandemic caused wide-spread cancellations of events, StubHub reassured customers they would be receiving cash refunds, but they could opt to get a credit instead. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. Thats quite the dramatic turnaround, considering less than a month has gone by. Suite 204 As if the cancellation of sporting events and concerts wasnt enough. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. As if the cancellation of sporting events and concerts wasn't enough. Avoid close contact with people who are sick. Join us for a free, virtual event for International Women's Day on March 8! Reply from StubHub UK. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. At regular volume, we can afford to take that risk. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. Your donation today powers the independent journalism that you rely on. 11 investigates: Policies for getting refunds on canceled, postponed events this summer 11 investigates: Policies for getting refunds on canceled, postponed events this summer. A brutal sucker punch in the OVC tournament stopped the game in its tracks. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. With the economy suffering due to COVID-19, customers want their money back, from all sides. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. Gambling problem? Tel: 251.432.1600 Sep 15, 2021, 1:28 PM. All Rights Reserved. EIN: 41-0953924. Kimmel says its not as hard as you might think. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. That customer may need to try and exchange those tickets, or attend the rescheduled date. / CBS New York. This may include details from your tickets (so be sure to keep them), or information from the event venue. Theyve only suspended them. Customers can choose to keep their credits if they like. AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations). But StubHub simply cant afford to play the role of banker. Full buyer Terms & Conditions here. Straight-up refunds for purchases from official outlets. In the past, cancellation prompted a full refund from the online ticket broker. We will notify you that the event was canceled and provide instructions on how to obtain the refund or credit. If a team, venue, or event organizer invalidates a ticket to implement social distancing requirements, well treat the order as canceled. Unless you want a refund). SBNation.com. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. 11 investigates: Policies for getting refunds on canceled, postponed events this summer, President Donald Trump says he spoke with several families including Antwon Rose's, Next stimulus package: It could include vacation credit, second check, Man accused of damaging Pittsburgh police SUV during violent protest pleads not guilty, Ohio restaurant gives shoutout to our employee of the month: Pa. Gov. Customers complained to the press and filed lawsuits. Save my name, email, and website in this browser for the next time I comment. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. For third party ticket resellers, it gets even more complicated. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. All Rights Reserved. Re: StubHub Notice of Dispute But another major sticking point in all of this is event postponements, an entirely separate category of cases. This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. What To Do If Someone Isn't Social Distancing Or Wearing A Mask? Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Most venues, ticket platforms, and resellers are offering full refunds (ticket fees included) when an event gets canceled. Offers may be subject to change without notice. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. This material may not be published, broadcast, rewritten, or redistributed. StubHub recently stopped offering cash refunds for canceled or postponed events. Powered and implemented by FactSet. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. The firm does it on contingency, so you dont pay a fee. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. No matter which option you choose, you must also send a copy to StubHub at the following address (which is different from the address where you sent the Notice of Dispute form): StubHub, Inc. 4. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. Avoid touching your eyes, nose and mouth with unwashed hands. Legal Statement. Its important to know your consumer rights when you ask for a refund. Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of. A Wisconsin man has sued the giant online ticket reseller StubHub for reneging on its money-back guarantee for events now canceled because of the coronavirus pandemic. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. Did you find it helpful? Stubhub does not have the money for refunds and recently admitted so in court. Paul Sawers / VentureBeat . But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. StubHub, as the middleman between buyers and sellers of secondhand tickets, says that handling refunds for the huge number of canceled concerts is simply not manageable.