Whether or not it is a scam, I am afraid of PayPal refunding him and then not getting my product back. PLEASE help !! TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, GRAILED MAKES NO WARRANTY THAT (A) YOU WILL BE ABLE TO SELL OR PURCHASE ANY PRODUCTS THROUGH THE SERVICES OR THAT THE SERVICES WILL OTHERWISE MEET YOUR REQUIREMENTS, (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR (C) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS. All that matters is that you have a US-based address. By rejecting a modified term or permanently closing your account, you agree to arbitrate any disputes between you and Grailed in accordance with the provisions of this Section 20 as of the date you last accepted the Terms, including any changes made prior to your rejection. We want our sellers to build their own customer service experience, so we let you be the first point of contact with dissatisfied buyers and choose to issue refunds. To the fullest extent permitted by applicable law, you release Grailed from responsibility, liability, claims, demands and/or damages (actual and consequential) of every kind and nature, known and unknown (including claims of negligence), arising out of or related to disputes between users (including Buyers and Sellers) and the acts or omissions of third parties. and our Alternatively, Buyers can negotiate the price of a Product with you. Overall, we believe that Grailed is a trustworthy platform for those looking to buy or sell designer fashion items. For purposes of this Section 20, a "consumer" means a person using the Services for personal, family or household purposes. All you need to do is input your return address into your address book via the Settings page. Dont worrysince our app does the heavy lifting, the process involves minimal intervention on your end. Prior to purchasing products from a Seller, you are advised to independently verify the applicable information and read any applicable Seller's sales, legal and privacy policies. Please reach out to the applicable payment processor with questions, concerns, or support issues. grailed buyer wants refund. Grailed reserves the right to discontinue providing Grailed Labels to any or all users at any time and for any reason. The first is to check the sellers feedback score. Found the internet! Click Resolve a problem in our Resolution Center at the bottom of the page. If the tracking information provided by the seller shows that your purchase was delivered as addressed, the seller is not obligated to refund your purchase. Unless otherwise agreed between the parties within fourteen (14) days of Notice of the Dispute, the mediator will be nominated by CEDR. An avenue for Grailed users to ask each other questions, offer tips for buying and selling, share steals, discuss favorite purchases, and build the community. We want these terms to be easy to understand, so we added some simple summaries throughout. Once funds transmission is initiated, you enter into a legally binding contract with the applicable Buyer to ship the Product. Razer Inc. is a gaming hardware manufacturing company with a focus on personal computers and accessories for gamers. Although we may choose in our sole discretion to intervene or attempt to resolve a dispute between you and other Grailed users, you agree that we have no obligation to do so and that all transactions are ultimately solely between you and the applicable Grailed users. Click on the conversation from the buyer to view the tracking information details. Occasionally, the Services will expressly allow you to share, your User Content and User Content of other users, for personal, non-commercial use, such as through your social network account, blog, or email. I don't wanna be an asshole, but it was a binding offer so he was aware of buying it and now he is asking me for a refund, i would ship it anyway but im affraid of his negative feedback. Sellers may be able to discount a single Product Listing or multiple Product Listings at once. You agree to first contact us and try to resolve the dispute with us informally. buyer wants refund So earlier today i sold some kappa track pants. You grant Grailed a perpetual, irrevocable, nonexclusive, royalty-free, worldwide, fully paid, and sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform, and display your User Content and any name, username or likeness provided with your User Content in all media formats and channels without compensation to you and to perform automated scanning of the User Content to improve targeted searching and advertising. Is he in the right to request a refund here? If the seller isnt responsive or you just cannot work out a solution, you have 20 days to escalate the claim so that PayPal can review it. You cannot accept further offers on Products sold through the "Purchase" option. Its primary segmentation of popularity is more with men, streetwear labels, and amongst edgier designers such as Rick Owens. Luckily, DoNotPay can assist you with filing a claim and demanding your money back. Grailed is the largest peer-to-peer online marketplace for buying and selling menswear. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If the listing includes photos that look like they were taken from a website or catalog, it is also likely a fake. If Seller is not eligible for automatic debits, Seller is required to promptly repay Grailed for this amount and a debt will be created for the amount that Seller owes us for the refund. and our Reddit and its partners use cookies and similar technologies to provide you with a better experience. Sometimes items get sold before that can be reflected on our platform. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. If you need any additional help, please reach out to us at help@grailed.comand we'll help make sure that you don't lose out on this sale. and our Grailed is the largest marketplace for exclusively men's fashion. I have personally come across a few listings for items that were clearly fake. If you are in any country other than the U.S., this applies if you are a business. You assume certain risks in using a marketplace service such as Grailed. Release. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. With over 500,000 members worldwide, Grailed has built a strong community of fashion enthusiasts who are passionate about quality clothing. Bloomingdale's . Grailed is the one-stop destination for buying, selling and exploring menswear. If the Seller's claim is eligible, Grailed will reimburse the Seller the amount that the applicable Buyer was able to recover through the applicable Payment Processor. Please note that Grailed does not issue refunds for items that have been shipped. Am i obligated to refund them if they request a refund? I did not specify the sizing or the material in my product description but it was authenticated by Grailed. Generate and fill out the needed legal documentation, Create a script with the most suitable argumentation you should use in court, As a testament to our contributions to increasing legal access, DoNotPay was awarded the 2020 Louis M. Brown Award for Legal Access by the. Privacy Policy. Grailed will determine in its sole discretion whether to refund a purchase under the Purchase Protection after an investigation. Grailed has a consumer rating of 1.43 stars from 61 reviews indicating that most customers are generally dissatisfied with their purchases. Click the Once you have logged into your Paypal account, you have to go to the " Activity " tab in the navigation bar. Please read our full disclosure here. It can take up to 10 business days for a refund to appear on your credit card statement. Parental Controls. Dont worrysince our app does the heavy lifting, the process involves minimal intervention on your end. PLEASE READ THE MANDATORY ARBITRATION PROVISION (TO THE EXTENT LEGALLY ALLOWED IN YOUR JURISDICTION) IN SECTION 20, WHICH REQUIRES THAT DISPUTES BE RESOLVED BY FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS, NOT A CLASS-WIDE OR CONSOLIDATED BASIS. Yes, you can cancel a Grailed offer. 3. Returns may only be eligible if the seller's description inaccurately described the item in terms of authenticity, color, condition, fabric, and measurement. If you choose to engage in off-site activities, Grailed makes no representations or warranties of any kind, express or implied, about the reliability, accuracy, suitability, safety, or authenticity of communications or transactions performed off-site or the individuals involved in such transactions. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Grailed launch in 2013 when men's fashion was in a raw denim and workwear cycle. It comes from the term "grail," which means an article of fashion that is rare and has gone up in monetary value. Seller Commission and Payment Processing Fees. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. and check with a representative about your moneys whereabouts. This buyer made a binding offer so i accepted it. All Disputes submitted to JAMS will be resolved through confidential, binding arbitration before one arbitrator. 4. Cookie Notice If you received the payment via PayPal, you can also refund your buyer through PayPal directly, by following the steps below. By going through your PayPal account, you will potentially save yourself a decent amount of cash. You are responsible for paying your own taxes. You can issue a full or partial refund within 180 days of the original payment date. Sellers will initiate shipment of the applicable Products to the address of the Buyer (or their indicated recipient) within seven (7) calendar days after Buyer initiates funds transfer for a winning offer. And, of course, you want to peruse a great selection What if the return policy is expensive or just a hassle? Select the payment you want to refund and click Issue a refund. Is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory or fraudulent; Would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or otherwise create liability or violate any local, state, national or international law; May infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party; Contains or depicts any statements, remarks or claims that do not reflect your honest views and experiences; Impersonates, or misrepresents your affiliation with, any person or entity; Contains any unsolicited promotions, political campaigning, advertising or solicitations; Contains any private or personal information of a third party without such third party's consent; Contains any viruses, corrupted data or other harmful, disruptive or destructive files or content; or, In our sole judgment, is objectionable, restricts or inhibits any other person from using or enjoying our Services, or may expose, Copyright Complaint Policy (Copyright Infringement Policy). There is no one-size-fits-all answer to this question, as everyones level of trust may vary. Your account may be suspended for failure to provide Grailed with all relevant tax information. But its all money, your money that youre entitled toand it can quickly mount up to a considerable sum. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third-party beneficiary rights upon any other person or entity. I am from the US and a buyer from Canada is requesting a refund for a beanie because he claims that the material and sizing are different than what he had previously owned. To do so, please contact Grailed support through the help center. Press question mark to learn the rest of the keyboard shortcuts. state that all sales of goods through their website are final, binding, and not eligible for any return or refund of any nature. Because Grailed uses PayPal as the payment method to process transactions, you can request your money back by raising a claim on PayPal. The only two ways to get your Grailed refund is through DoNotPay or PayPal. Buyer wants a refund . What is a Binding Offer? By opting out of binding arbitration, you are agreeing to resolve Disputes in accordance with Section 19. If you accept a non-binding offer, the Buyer must initiate fund transmission to you. Moreover, transactions conducted outside of the Services are not eligible for any protection provided by Grailed or the Grailed Purchase Protection (defined below). The only exception is when both the buyer and seller are located in the EU or another jurisdiction that does not allow automatically binding transactions. essence of the golden fleece titan quest Menu Toggle; coldwell banker huron, sd. He paid and everything and i got the package ready to ship tomorrow but he hits me up claiming the pants look off ( they were purchased through farfetch and are 100% authentic ) and wants a refund or he says he will file a claim through paypal. Claiming your money back for a dissatisfactory purchase often seems like too much work, so you let it go. and our If you purchased something on Grailed and the item does not fit to your expectations, the seller may not be required to accept a return. You're not required to refund the customer as long as you were clear in your listing. Press J to jump to the feed. We ask sellers to be responsible for their items, follow the law, and not mislead buyers. Information identifying current providers of such protections should be available here (last checked on August 16, 2022). When User Content is authorized for sharing, we will clearly identify the User Content that you are authorized to share and the ways you may do so, usually by providing a "share" button. Please see 17 U.S.C. Once you've sent a refund, you can't cancel it. ! Returns 19. Grailed Grailed is a website and app for selling used, higher-end fashion. Our notice to you will be similar in form to that described above. Service 24. you are not obligated to refund the buyer, and if they chargeback or open a claim please contact us ( help@grailed.com) and we will make sure both you are protected and this user is spoken to and dealt with. YOU AND GRAILED AGREE THAT ANY DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES IS PERSONAL TO YOU AND GRAILED AND THAT ANY DISPUTE WILL BE RESOLVED SOLELY THROUGH INDIVIDUAL ACTION, AND WILL NOT BE BROUGHT AS A CLASS ARBITRATION, CLASS ACTION, OR ANY OTHER TYPE OF REPRESENTATIVE PROCEEDING. If a buyer is not satisfied with their purchase, they can contact Grailed within 48 hours of receiving the item and request a refund. Seller is responsible for the contents of their parcels and must comply with all terms and conditions of the shipping carrier. Ill be returning the item go ahead but you wont get a refund lmao. Sellers' accounts located in jurisdictions that allow automatic debits, will be automatically debited by Grailed for the reimbursement amount. Yes, you can request a refund on Grailed. All off-site activity is strictly at your own risk. If you believe that you have a case for a PayPal claim, you should file as soon as possible. However, as the marketplace grew, its selection diversified. Consumers complaining about Grailed most frequently mention customer service and buyer protection problems.Grailed ranks 33rd among Used Clothing sites. Binding Purchase. In the event someone open's a claim, please let us know so we can investigate further by shooting an email to help@grailed.com MantraJin 2 yr. ago Technically speaking its Grailed policy that all sales are final, which means this is your policy also. What should i do? Call Us Today! So earlier today i sold some kappa track pants. Grailed sellers have up to 7 days to ship an item once it has been sold. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Right to Share Other's User Content. In addition, this Section does not create any private right of action on the part of any third party or any reasonable expectation that the Services will not contain any content that is prohibited by such rules. If you are entering into these Terms as an individual (non-business) user, to the fullest extent permitted by applicable law, you will indemnify, defend, and hold harmless the Grailed Parties from and against any Claims arising out of your violation, misappropriation, or infringement of any intellectual property or privacy rights of another. Impersonate or post on behalf of any person or entity or otherwise misrepresent your affiliation with a person or entity; Sell, resell or commercially use our Services, except as expressly permitted by us under these Terms; Copy, reproduce, distribute, publicly perform or publicly display all or portions of our Services, except as expressly permitted by us or our licensors; Modify our Services, remove any proprietary rights notices or markings, or otherwise make any derivative works based upon our Services; Use our Services other than for their intended purpose and in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying our Services or that could damage, disable, overburden or impair the functioning of our Services in any manner; Reverse engineer any aspect of our Services or do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any part of our Services; Use any data mining, robots or similar data gathering or extraction methods designed to scrape or extract data from our Services; Develop or use any applications that interact with our Services without our prior written consent; Send, distribute or post spam, unsolicited or bulk commercial electronic communications, chain letters, or pyramid schemes; Bypass or ignore instructions contained in our robots.txt file; or. Privacy Policy. You also agree that the Grailed Parties will have control of the defense or settlement, at Grailed's sole option, of any Claims.