Ban for special circumstances such as extreme weather or life-threatening situation. No disconnect if customer agrees and adheres to a payment plan. 30 day disconnect delay if physician, public health official or social service official certifies that a household member's health would be adversely affected. NOTE: These policies may not apply to all utilities in your state. Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit. No disconnect during protection dates if customer agrees and adheres to payment plan. To have service restored between November 1 and March 31, a ratepayer must make payment of one-fourth of the total arrearage plus the most recent bill and enter a payment plan with the remaining arrearage paid in installments over no less than three months or as agreed between the ratepayer and the utility. Customer must agree to payment plan. Disconnection may be delayed for 30 days with medical doctor or osteopath certification of a life-threatening condition or for life support equipment, certificate may be renewed once. Prohibited from disconnect if customer agrees and adheres to payment plan. Regulated utilities must get PSC approval for disconnect. Utility Service Protection Program payment plans for low-income customers (<150% FPG) provide shut-off protection year-round. Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. Residential winter disconnection, www.tn.gov/tra/topic/csd-utility-complaint-resources, www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html, www.puc.texas.gov/consumer/complaint/Rights.aspx, Utah Department of Housing & Community Development, puc.vermont.gov/public-participation/frequently-asked-questions, http://puc.vermont.gov/public-participation/complaints/consumer-utility-service, sccinfo@scc.virginia.gov?subject=WebInquiry, https://scc.virginia.gov/pages/Electricity-FAQs, https://scc.virginia.gov/pages/Natural-Gas-FAQs, www.utc.wa.gov/consumers/Pages/consumerRights.aspx, www.psc.state.wv.us/complaints/default.htm, http://www.psc.state.wv.us/Complaints/formalcomplaintprocedures.htm, https://psc.wi.gov/Pages/ForConsumers/FAQs.aspx, https://psc.wi.gov/Pages/ForConsumers/LogAComplaint.aspx, National Center for Appropriate Technology (NCAT). Commission approval is required for disconnection to medical emergency customers. Summer termination procedures: When National Weather Service issues a heat warning for any parish in the utility's service territory, or when such a warning has been issued on any one of the preceding two calendar days. Customer is required to renegotiate a payment plan. The Public Service Commission has amended the states cold weather rule to ban winter natural gas disconnections of certain income-eligible households provided they make a minimum payment, about 50 percent of their bill. Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. Consumer line: 602-542-4251or 800-222-7000 (Phoenix area), November 1 - March 31 (temperature-based). 21 day delay if physician, social services, public health or law enforcement officer certifies to medical or protective services (elderly, infants, disabled etc.) Elderly and handicapped must have 48 hours notice. Year-round protection from shut-off is available to all residential customers regardless of income with an initial down payment of 10 percent of a customer's total bill and a monthly budget plan. Use of this site constitutes acceptance of the AEP Terms and Conditions. No disconnect for seriously or chronically ill if certified by medical professional or if customer qualifies for assistance from Human Services, a charitable organization or Medicaid and if customer agrees to a payment plan. If a pay plan cannot be implemented the utility must delay termination for 15 days and request that social services assist in devising a plan. Utilities need written approval to shut off services where all household residents are 65 years or older. A utility may require a minimum cash deposit or other guarantee from an applicant or customer to secure payment of bills for new accounts. Termination may be postponed for up to 21 days (plus one renewal) with a physician's certificate or notice from a public health official stating that termination would be detrimental to the health/safety of a person. Need to turn off electricity at an address and close your account? Other than LIHEAP documents uploaded by the Department of Health and Human Services (HHS) or the LIHEAP Clearinghouse, the contents of the LIHEAP Clearinghouse website do not necessarily reflect the views or policies of HHS, nor does the mention of trade names, commercial products, organizations or program activities imply endorsement by the U.S. Government or compliance with HHS regulations. (1) If the utility company is denied access to disconnect service, the utility company may subsequently disconnect the utility service in accordance with the provisions of paragraph (I) of rule 4901:1-18-03 of the Administrative Code. No disconnect if customer agrees and adheres to payment, Consumer line: 800-382-4586 (Connecticut), 860-827-2622 (outside Connecticut). 30 day disconnect delay if dangerous to health or if medical or life support equipment is necessary as certified by a medical professional. Prohibited for customers who can prove extreme financial difficulty or medical emergency and agree to payment plan. If a pay plan cannot be implemented the utility must delay termination for 15 days and request that social services assist in devising a plan. No disconnect if temperature is less than 10 F or less than 32 F for households with elderly age 62 or older. 15 day disconnect delay if physician certifies that a household member is disabled or seriously ill. 30 day delay if a household member is on life support equipment, customer must enter into payment plan. On May 19, DC Council passed additional legislation requiring electric companies to: (i) make payment plans available to eligible customers with a minimum term of one year, unless the customer requests a shorter term; (ii) waive any fee or penalty arising from the payment plan; (iii) not report to a credit agency that the customer's account is delinquent; and (iv) notify all customers of the payment plan's availability. Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. We temporarily stopped all service disconnections for non-payment in March 2020, but disconnections for non-payment have resumed for all customers in West Virginia and Tennessee, and for non-residential customers in Virginia. Utility cannot disconnect during protection dates unless it has offered a deferred payment plan and informed the customer of available energy assistance funds. Consumer line: 866-380-9816 or 919-733-9277. Generator Safety for Businesses American Electric Power understands the critical need for reliable electric service and is committed to the health and safety of our customers, communities and employees. No disconnect if customer is on a payment plan. Utilities must honor a physician's certificate in prescribed form that a customer/permanent resident has a serious medical condition and stating that suspension of service would result in substantial risk of death or grave impairment. Consumer line: 800-392-8050 (toll free) or 334-242-5211. Information on other non-recurring fees is Disconnect is not allowed unless arrears are more than $125 for gas non-heating, $225 for electric non-heating and more than $450 for gas, electric and steam heating. Utility cannot disconnect if a customer will suffer a serious health or safety impairment . Disconnection Notice Fee: $10; Returned Payment Charge: $30; Disconnect . Additional service provider fees may apply. Postpones disconnection for 20 days if the customer presents a medical statement from a licensed physician which states that disconnection would be a serious and immediate threat to the health or safety of a person in the household. Those who notify their gas and electric utility that they are applying for LIHEAP certification through the local CAP agency may receive a 30 day stay from service disconnection during the moratorium. If you have forgotten your security code, please call 888.710.4237. Disconnections are prohibited if customer agrees and adheres to payment plan. Disconnect shall be postponed for 21 days due to the medical condition of an occupant. If a household is shut off prior to December 1, the utility must attempt to contact the customer and attempt to negotiate an agreement regarding payment of any arrearages and restoration of service. PUC/PSC Contacts. Consumer line: 800-922-1531or 803-737-5230. If life support equipment is needed a "load limiter" is installed that allows enough electricity to run the equipment. No disconnect for elderly, disabled, and customers who are eligible for the Energy Crisis Assistance Program. ", National Center for Appropriate Technology (NCAT) Termination would be postponed 30 days if adverse effect on a resident's illness or disability; certification by licensed physician required. An investor-owned electric utility, electric cooperative, or public utility providing water service shall permit a residential customer to delay termination of service under this chapter two times within a 12-month period. Privacy Policy |
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Customer Service: 1.800.MY.CIRRO (1.800.692.4776) For Sales and Service: 7 days a week, 7 a.m. to 10 p.m. CST . No disconnect for seriously or chronically ill if certified by medical professional or if customer qualifies for assistance from Human Services, a charitable organization or Medicaid and if customer agrees to a payment plan. Between Nov 1-April 15, all customers must be notified 72 hours before disconnection to acertain if the health and safety of a resident will be compromised. Disconnects will resume for residential customers in Virginia on January 11, 2022. Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days. The utility must attempt to make a payment plan with the customer before termination. Medical certification can be renewed once within 120 days. No disconnect if customer is on a payment plan. No disconnect for customers who enter into a payment plan. The latest reports from users having issues in Canton come from postal codes 44709. Use of this site constitutes acceptance of the AEP Terms and Conditions. Utilities must offer payment plan of 10% down payment and equalized billing over the next 4 to 12 months. Find a source of cascades pointe, and service hookup, sufficient to tat perfect aep service and. New, continuing, or reconnection of service shall be provided if the customer enters into a written deferred payment plan to pay all past-due amounts. No disconnect if customer is on a payment plan. No disconnect if illness would be aggravated, need statement from doctor. 30 day disconnect delay if household member's health would be adversely affected, physician certificate can be renewed twice. You can remove an AEP outdoor light, remove a meter, or stop temporary service by using our modify service forms. Disconnection is prohibited for Percentage of Income Plan (PIP) customers as long as they remain current with their PIP payment. AEP expects to net approximately $1.45 billion in cash after taxes and transaction fees. Consumer line: 225-342-4404 (Baton Rouge) or 800-256-2397. No disconnection if customer agrees to and adheres to payment plan. Consumer line: 303-894-2070 (Denver) or 800-456-0858.