Since last Fall, a Top Rated Seller does not need proof. Youll hear from us within 48 hours. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. How to deal with "Item not as described" returns that are not valid. Then and only then you give a refund for the item. Very unfair on seller and ebay part. I pretty much do the same thing every time. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Tip 3. eBay will review your case and get back to you within 48 hours. Some of these are valid, but over half are due to user error or not understanding what they are buying (parts meant for 220V used in 110V systems is a common theme). You can go to the Resolution Center and contact the seller. Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. I might add something such as "Please make sure it is the correct Size for your application before ordering, thank you!". This is a good option for low-value items. What does the eBay Money Back Guarantee cover? Thats the great thing about implementing these tips. Shipping has definitely been delayed with everything going on. Refund the buyer, the buyer keeps the item. I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. If your item hasnt arrived, or isnt as described,let the seller know. Some returns may remain open for up to 35 business days. When you create and turn on return rules, you agree to the eBay Returns Terms. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. Message 3 of 7 latest reply 1 Helpful Simply print the label on normal paper and tape it to the package. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. - edited You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! No. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. Learn more about our Condition of returns policy. If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. It covers purchases paid with PayPal and most other electronic payment methods. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. Its always good to see where eBay stands with the case before you contact the buyer back. When being faced with paying return shipping on an item thats not as described, I always give the buyer the option to keep the item with an offer to refund part of their money. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. The buyer is responsible for return postage costs. Holiday shipping is now in full swing, check out these helpful shipping tips! I will ask them if they want to keep the item and I will give a partial refund with Paypal for X amount. Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. Do I need to pay extra for the eBay Money Back Guarantee? 09:32 AM I have maintained a 100% seller rating for years. In some cases, we may automatically accept a return request on your behalf. If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item! Select. The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. Its to protect myself from the buyer! If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV but failed to mention that it really wasn't. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. Often times, they will say something that was clearly stated in my listing. nirE troP ,naM fo elsI. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. It will also help you with Ebay if you should get a return request and they see that this was in three different places in your listing. See our Partial refund guidelines for more details. The seller covers the cost of the return. What does the eBay Money Back Guarantee cover? How to use your eBay earnings to purchase shipping labels. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. But they don't have to disrupt your businessor your profits. There are several ways you can send an item back to the seller. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. Read theSeller protections policyto find out how to qualify to issue partial refunds. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. The eBay Resolution Centre is at the bottom of this page. See our page on. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. (MBG). Here is a box that was shipped with FedEx. This is a small fee to protect myself from losing money in the event that the item is damaged in shipment. More shipping tips from your fellow sellers! In the rare instance, this can happen. You dont need a special printer or self-adhesive labels when printing return shipping labels. Read the complete details about the eBay Money Back Guarantee. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Keep in mind that some returns can remain open for up to 35 business days. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. We all agreed to abide by eBays terms and polices as set forth in the User Agreement. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. What if the seller doesn't offer returns? Covers your purchase price plus original shipping on virtually all items. Good luck and sorry you encountered this circumstance. I go over the item with a fine toothed comb and try to mention and notate anything that may be wrong with the item. They will just accept that they are not covered and walk away. Here's how to print an eBay return shipping label: Go to Purchase history . If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. Ready to start making a good side income from flipping? So would all sellers. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. He tried to re-tie it down with new straps and put in a request for a refund. Still, it wouldn't really matter what you put in the description. 11:34 AM itemyou can deduct up to 50% We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. If, after a few days, youre not happy with the sellers resolution, were here to help. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. Every single time we have called eBay they mentioned we need to pay for return shipping since the item is not as described. Almost 100%, I will receive a letter from the carrier that they have done their research and investigation and they find that it is not covered. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. You can even notate it in your description when you list anything that might be wrong with the item. So the buyer gets 6.50 from eBay. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. Say something like: There is a scratch on the back, please see photo #9 for details. When the seller replies, we'll send you an email with details of the next steps. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. Learn more about our Condition of returns policy. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Offer a replacement item. Choose Print label. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. Help for buyers and sellers. How long should I give a seller to fix the problem before I contact eBay? Oh, Ship! - edited The eBay Money Back Guarantee is not a product warranty. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. If the problem is small, I take advantage of the eBay partial refund policy. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Honestly, this is one of those lessons I have had to learn the hard way. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Often, they will review the messages and realize the buyer did not read the listing. eBay Business Equipment Purchase Protection. 3. eBay will review your case and get back to you within 48 hours. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. I grew up in Central Florida and have lived here my whole life. For more information, see our Condition of returned items policy. Just go to the ResolutionCenter and let us know. You can also open your Returns dashboard and select View return details from beside the item. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. where! The seller covers the cost of the return. When a buyer opens a return request the funds related to the sale may be put on hold. Did you know that a free refund can increase the conversion rate of your listings by up to 25%*? You'll receive the return shipping label credit on your monthly invoice. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. Why didn't you check the size before ordering? If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. For more details, please see our Condition of returned items policy. - edited Taking photographs will protect you in the event eBay buyer damaged item and wants refund. Enter the amount you wish to offer the buyer. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. I have been selling on eBay for 23 years and I do not accept returns and never have. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. Ebay sides with buyers in not as described claims. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. Copyright 1995-2023 eBay Inc. All Rights Reserved. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. I know it won't make you feel better - but there is no way around getting stuck paying the shipping both ways for a Not As Described claim unless you are a top rated seller, regardless of the validity of the claim and what the buyer says in messages separate from the return request. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. If youre a reseller in 2023, you can find deals on items in many places. (oh and that happened b.c ppl would send it back stating wrong size). Listen to this weeks podcast to hear sourcing methods from a seller! You could put something like this in your listings; Compatible Models are:Sony KD. TV MATERIALSony Sony KDLSony KD.Sony XB. or "The Sony Active 3D glasses are compatible with most Bravia", Still, it wouldn't really matter what you put in the description. In most cases this is true. The condition of the returned item is important, so repack it carefully. I have learned that none of my items are shipped without insurance. We'll automatically close a return request if there's been no activity. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. You can also find more information in our full article below. Depending on your return policy, this may or may not include the original shipping cost. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. There are several ways you can send an item back to the seller. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! After a few emails and notifying him that the straps were not mine, he dropped the request for a refund. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. Escalate to eBay if you don't reach a resolution within 3 business days. This is obviously not how I shipped it out and was damaged in shipping. This will get them to move the decision in my favor and pay out the damage coverage. This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. If you want the items back before refunding, I'd accept the return and send them a shipping label. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. A dialog will open as you type your search terms. This is just one more way to protect myself against a refund request for Item not as described. Insurance through Fedex and UPS is pretty reasonable: $1 per $100 in coverage. Learn the fundamental steps for running an eBay business. Tip Only if you have proof that the seller is lying (a conflicting message from buyer etc.) If you have a large stock and are ready to automate the way that you manage different parts of the return process, learn how to set up two basic rules to automatically accept returns or send immediate refunds. You can always report the buyer later for misusing the MBG. See details. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. Something went wrong. If you know me, you know Im not one of those people. In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. Copyright 1995-2023 eBay Inc. All Rights Reserved. Research your model before purchasing this because there will be no returns for buying the wrong item. Ebay sides with buyers in not as described claims. 01-08-2020 Refund the buyer, the buyer keeps the item. Send you a message The seller may ask you for some more details about your return request. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. On the next page you'll see the refund amount. We guarantee that you will get the item you ordered or get your money back. I find that if an item sells once, it will again. Some business equipment categories that may be covered by the. Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. This even after I specifically instructed them NOT to throw anything, including the shipping box, away until I instructed. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. You'll also be responsible for covering return shipping costs. There's no way around losing an Item Not As Described case. If you bought it over eBay and it isn't right, it's the seller's problem not yours. If you dont ship the item back by that date, we may close your request and you will not receive a refund. Do you have to accept returns to sell on eBay? You might be asking, Do private sellers have to accept returns? The answer is No. If it is a lame reason (and sometimes it is! If your item hasnt arrived, or isnt as described,let the seller know. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. I try to get them to give me the reason for the return. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. Take great pictures! This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. If your case qualifies and is eligible for eBay Buyer Protection, eBay will refund your full purchase price plus original shipping. View cart for details. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. Ebay sides with buyers in not as described claims. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. Being faced with a return request can be very intimidating. If you havent received an item, we usually refund your money immediately via PayPal. It sucks , but ebay says its your fault and buyers can return for an reason. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. I am asking fellow sellers what you do in a case like this: An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. They do this to me ALL the time, some even state in the return "hey do you sell this (other size) because I'd like to exchange". How you request the return depends on how you bought them. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return.