We were so excited to go together and experience this momentous event! In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. View Vivid Seats Refund Policy. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. Remember to provide us with valuable feedback. Never got my refund from grizzmas July 31st 2021. I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. FRACK! Stubhub STOLE THE MONEY FROM ME!!!!! For $2400 this is pure BS and will not stand. This is so wrong in so many ways yet I don't have a leg to stand on. Stub hub has failed its customers once again with a terrible return policy. Include the reason for the refund and any supporting documentation. These cookies ensure basic functionalities and security features of the website, anonymously. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. LIARS!!! What about Canada? My credit card can do refunds up to 60 days which of course is passed. I would advise taking this route to get resolution from StubHub. After placing me on hold they said, the tech reviewed it and it did show on the website. DO NOT let Stub Hub take advantage of you! Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. I'm out $282 because stubHub won't stand refund. Last year, they cancelled the event and refunded people who bought their tickets from their website, but stubhub changed their policies in the mist to not do that. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had. I want a full refund as we lost jobs and need that money. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. The latest breaking updates, delivered straight to your email inbox. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. Receive a full refund of your purchase 2. The company even repeated that promise of full refunds in an email sent to Cormier in early March. Most of us didn't leave yet! Needless to say, this concert never happened. FRAUDULENT COMPANY!!!! People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. 5. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. Customer service will only take calls for ppl with event in the next 24 hours. This will now be our default option in Canada and in the US. On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. >> I FINALLY GOT A SUPERVISOR ON THE LINE AND HE SAID NO, WE ARE NOT REFUNDING MONEY AT THIS POINT. So they say delivery will be by July 22,2021 so July 21,2021 come I get a e-mail that the tickets were delivered but they were delivered back to the STUBHUB STATION IN CALIFORNIA AND I LIVE IN FLORIDA anyway I call three hours wait on the phone now my son can't make it to the three days concert and they refused to give me a refund and I am stuck with a $805.00 something do you think that's fair. This comes as the UKs Competition and Markets Authority (CMA) confirmed last month it proposes to accept a series of promises from the companies, which would include selling off all of StubHubs business outside North America. Tickets were either never delivered or arrived late. They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. Needless to say, I received a full refund. No Refund Policy? Money down the drain. I have explained this to them and basically they don't give a crap. You can send a private message to us here @TeamStubHub. I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? I stated that it was not disclosed until after purchase and we went back and forth for a long time. 2. THAT WAS THE ONLY OPTION GIVEN TO THEM, EVEN THOUGH BOTH EVENTS -- THE BON JOVI TOUR AND LES MI S DATES IN BOSTON WERE OFFICIALLY CANCELED. I will never use this site again and highly advocate not using it to anyone due to this. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. I listed tickets on Stub Hub for a Broadway show. 01-24-2022 11:26 AM. All Rights Reserved. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Any good news for refund for us regrading clear actionable step to get Coachella refund? No longer was it offering full refunds, only a 120. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund.". Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. Major League baseball canceled the game and StubHub changed its policy. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit. I have been trying to reach y'all about a refund. I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. I emailed them screen shots proving there was no such disclosure. Never Again. From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. Announcements have been made but, a plan of action has not been put into play quite yet. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. He reportedly paid $120 per ticket. I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? Concert was postponed to October and was just canceled. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. I am traveling today from Mexico to Madridfor what? We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Putting the money back in StubHub's money-back guarantee. I would like my money back due to a postpond concert hours before the concert. Terrible customer service. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. Now they are saying they will give us a coupon for events canceled. At this point, this transaction constitutes fraud. if you have any questions please feel free to contact me. Needless to say I will not be purchasing tickets from stubhub again, ticket master is taking refund requests via email for the same event. News Corp is a global, diversified media and information services company focused on creating and distributing . TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Hour on Chat and another hour on phone. I purchased two tickets listed on site. Now what? To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. NOPE. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. "These consumers made a deal with StubHub," he said. I just had to comment on here as a reply to everyone complaining about stubhubs return policy. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. These cookies track visitors across websites and collect information to provide customized ads. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. Problem is, I'd be wearing the "lost" one and would then be denied entry. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION. Ticketmaster, for example, states that if an event is . At that point, never before that, I saw that it said that the refunded amount had to be used within one year. If it is postponed/rescheduled, the tickets are still valid. However, from the date selection to the purchase the date was changed. I WILL NEVER USE STUB HUB EVER AGAIN. Its really not fair to people whom purchased on this platform. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . StubHub, which was recently acquired by Viagogo, another secondary ticketing marketplace, for $4 billion, declined to comment on the lawsuit against it. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. It . I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. Keep asking to speak to someone higher! Explain your scenario, and provide any applicable evidence. At NO stage did they advertise this game as a TBA or TBC date and time. I went to use the credit on my account, and nothing showed up. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. Concert is tonight and just received tickets in a completely different section then what i paid for. Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in? You still ended up with my money, and I never received any value for that. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. Stub Hub stole from me. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. Yes Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. But by the end of March, refunds were suddenly gone. Is Beyonces Tour Another Dynamic Ticket Price Mess? For most current purchase, the tickets were not actually available. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. I also don't think it's right that we have to wait until this artists decides when she will reschedule if she even does reschedule and I have to accommodate that new schedule.