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Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. You have successfully created a new job alert. This program provides you with the foundation you need to lead to a path of success. Customer Care Representative Human Resources. If so, you've come to the right place. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion. * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. Because transformation takes a workforce. Benefits . Job Description: JOB SUMMARY Alight Solutions San Juan is looking for real people, who are passionate about customer care. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. The mission of our customer care teams exemplifies the need for humanunderstanding. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. You will be notified during the hiring process which checks are required by the position. Find contacts: direct phone number, email address, work experience. Alight Solutions We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Customer Care Representative Tasks. Our story starts with a simple universal truth: Every business is a people business. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Know Your Worth. Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. Full-time $12.50 an hour. All Rights Reserved. This is a 6 months project and we offer Full Time Shifts (Rotating). Get a free, personalized salary estimate based on today's job market. Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. * Bilingual (English/Spanish) is a plus We learn from one another, champion progress and challenge the status quo. About Alight Solutions Alight is a leading cloud-based human capital technology and services. Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. You will be notified during the hiring process which checks are required by the position. Averages based on self-reported salaries. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. The estimated additional pay is $2,234 per year. Responding promptly to customer inquiries. Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either Accurately documenting all conversations and actions taken on each interaction. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. Alight Easy 1-Click Apply. * Demonstrate a high level of confidentiality and professionalism Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. Training will begin for this class on Monday, May 1st 105,000+ Customer Care Representative Jobs in United States (2,701 new) Customer Service Representative Tesla Tampa, FL Actively Hiring 1 week ago Customer Service Representative, Work. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. Quick Apply. Our people are our greatest assets at Alight Solutions because People Matter! Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! Cons. * A demonstrated successful work history in customer service, insurance, or related field. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Disabled Person, Inc. People can always trust us to say what we mean and depend on us to do what we say. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Our people are our greatest assets at Alight Solutions because People Matter! We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. You are Travel Customer Care Representative Human Resources. Alight Solutions Easy 1-Click Apply. Be Real with Alight and help us re-imagine how people and organizations thrive. 2023 Be prepared to answer why you are interested in this particular job opening. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. We promote healthy lifestyles and flexible work arrangements for our employees. * Call Center and Hospitality experience preferred. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Benefits start on your first day of employment, Programs & activities that give back to our. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Esto te describe? Please note that all salary figures . Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. You will be notified during the hiring process which checks are required by the position. * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. Its a permanent virtual customer care representative Job. * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat We combine data-driven . Our people are our greatest assets at Alight Solutions because People Matter! Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. This may include assisting the caller in navigating the system as well. Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. Help us reimagine how people and organizations thrive! Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . We're always looking for great talent. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Mid Level With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. View Willa Davie's email address: dxxxxxxxxxa@elevancehealth.com & phone: +1-520-xxx-xx22's profile as Customer Care Representative II at Anthem, Inc., located in Greater Indianapolis. Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. You will be notified during the hiring process which checks are required by the position. Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Si es as , entonces ReedGroup es para ti! Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. Find out if you meet the requirements! Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. Learn more at . The mission of our customer care teams exemplifies the need for human understanding. Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. Bilingual (English/Spanish) Customer Care Rep - Virtual. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. In addition to a base salary, this position may be bonus eligible. We recognize the importance of a work life balance. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. Alight is committed to the continued development of our colleagues. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Additional pay could include bonus, stock, commission, profit sharing or tips. * Be kind and compassionate This position supports Alight s benefits administration and HR BPO platform businesses. Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. Find out if you meet the requirements! * High School Diploma or equivalent is required, bachelor's degree a plus As a Customer Care Representative, you will report to a Customer Care Team Leader Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Take the first step today by joining our talent community. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. Find out if you meet the requirements! See office directory Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. This role is designed for people who have strong empathy and communication skills. The mission of our customer care teams exemplifies the need for humanunderstanding. Alight is committed to a diverse workforce and is an affirmative action employer. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. 1999 - Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. View Job description, benefits and responsibilities. The mission of our customer care teams exemplifies the need for humanunderstanding. * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) Our people are our greatest assets at Alight Solutions because People Matter! At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. We strive for Excellence Every Day by collaborating with our clients and colleagues. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. * Demonstrate a positive attitude, self-awareness and embrace feedback Find out if you meet the requirements! We strive for Excellence Every Day by collaborating with our clients and colleagues. * Initiate new leave cases in our system We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Our story starts with a simple universal truth: Every business is a people business. Customer Care Representative - with Growth Opportunities at Alight today! As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. * Make independent complex decisions within the scope of your authority Reporting Relationships We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. Alight Easy 1-Click Apply. At Alight, we are reimagining how people and organizations thrive. To deliver on this purpose, we do things differently. Our Promise Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. at Alight Solutions. Disabled Person, Inc. Our story starts with a simple universal truth: Every business is a people business. At Alight, we believe a company's success starts with its people. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. #beAlight Are you interested in helping us shape the future of work and life for organizations, people and their families? This job is no longer accepting applications. We are forthright and genuine when we speak. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . This training will take place during the first 5-weeks of your employment, and the hours are full time. Ten paid holidays per calendar year (8 fixed and 2 floating). Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! View Job description, benefits and responsibilities. 2023 This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . We want you to join our company with 25 years of industry experience. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. The estimated base pay is $36,558 per year. Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries.