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I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. Theres no possible way I sent the wrong item so hes trying to scam me. Same thing just happened to me and I was able to keep the earning. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. but it is really suspect that they created their eBay account the day they ordered my item. eBay is very aware that scams occur on the website. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. $15 each. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. Its just getting worse, sadly. There is no way to dispute a transaction once its finalized in this way. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? Press J to jump to the feed. For approved returns, Mercari provides a free shipping label to the Buyer. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Can Usps Tracking Be WrongPost Office have such a horrible . Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. 26-05-2020 Choose "have us call you", that's the best option these days. They can claim the item was not received, claim a refund and make off with the expensive item. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. package or mail missing? Copy and save both forms before submitting them. This months episode of the eBay Seller Spotlight podcast is live! If they do then you have to either refund or call eBay and try to make your case. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. man!! Omg I JUST heard that same story!!!! I can't really remember what specific package I mailed it in. It was already on the way. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. At first, it might seem foolish to pass up a generous offer, but often its a trap. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. His failure to reply to me or send pictures until after Case was decided on his favor was strange. Record any serial numbers or unique codes. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. Do everything you can to annoy them until they finally just pay you the $900 so you go away. The buyer pays quickly, and you send the item without concern. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. Press question mark to learn the rest of the keyboard shortcuts. Either way eBay will make sure the buyer gets their money back right or wrong. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? I dont understand why he thought that she wouldnt notice? It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. What would you do? The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. I lost my appeal. Buyer sent me picture of something different in the box. I think the label on top is Canada Post's label they put on once it enters their country. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! How do i handle this? I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. In most cases, the refund takes 3 to 5 business days to process. 05:49 AM Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. Do you have the number? Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. Am I going to be screwed out of $55? The other thing that is suspect is their account was created the day they ordered the item. I really feel like I am not getting any protection from scammer buyers on eBay. You must be new here, in this sub anything and everything is a scam ;). You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. From the "Reason for replacement" drop-down menu, select "wrong item was . Please Help! Other platforms I never had a problem with over 6 years. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. So buyer filed a claim for a return with eBay citing wrong item sent. If they bring eBay into this, do I stand any chance at all? Attached is a picture of a side buckle and the package with address label. Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. 26-05-2020 Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. I have no idea how to get on the phone with a live human being? Should I try to see if it was mixed up with another package? So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Example: The listing said "new," but the item was clearly used. Theyll tell you to file a report with the police and then wash their hands of the matter. Thanks for the reply. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. That has happened to me. Once they have the code, they disappear and make off with your gift card balance. This is the message:Just wanted to say that the item I received was not this one. I wanted to get some advice before I contacted, but I had planned to, yes. I have been talking to someone with same story Im trying to buy a car. The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. It's tough dealing with customer service when they're all Filipinos who don't understand or care. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. If he ghosts you, you scared off a scammer. A buyer from Europe orders at item and pays for it. I asked for a picture from the buyer and it was some plastic item. Am I protected against negative feedback in this scenario? Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. Buyer pretended the item/ring was not as listed. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. Ebay claimed that the item was in "different condition". Powered by Discourse, best viewed with JavaScript enabled. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. QUOTE eBay is very aware that scams occur on the website. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. 26-05-2020 Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. 2) Buyer most likely will open SNAD return request. Update 2: So my next step was to file claim with UPS. You purchased a specific quantity of an item, but received the wrong amount. Contact postmaster and file mail fraud. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. I told them to send it back to me and I'll give them a refund. If the package was mixed up by GSP, then they should handle it. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. However, for large packages and certain types of express service, UPS is the cheaper . He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. Report the buyer. This has happened a couple of times to us over the years, all part of selling on line Im afaid . 09-10-2020 This scam is a new twist on the offer of overpayment. What's the tracking number? Should I contact the postal service? If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. It sucks. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips There are two occasions in the tracking updates that says it was rerouted due to processing error. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. But I would think it is more likely a customs thing. . Add any photos you have of the wrong package. They look the same to me.. on Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. Is it not possible to take pics of item A and still send B? NO Cash Refund for wrong purchased items. 03:13 PM. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? I think most first-time eBay buyers create their account the same day they place their first order. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. In order for it to work, sellers must provide proof of item delivery. Cheaper seller scam: What should I do? eBay will not assist with a transaction that occurred beyond its purview. I sold an item for $55 and they sent a return saying I didnt send the right item. Finish enrollment at any CLEAR airport location next time you fly. Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. Thank you sooo much for putting your story on here. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. When a buyer wants to return an item and be issued a refund, here is what you do first. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. on I will try to ask the questions? If you've changed your mind about the item, check with the seller to see if they'll accept your return. I know I have to send the refund regardless, right? Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. 1. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. So, I cancel the order and sent in a statement. What to do when wrong item received, seller requesting to send to other buyer. They will call the number you have on record for this account, so make sure that's correct before you start. . I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. I also ask if you have me mixed up with another seller you've purchased from recently. Yet fight is not over, lets see what happens next. After completing the sale normally, the seller will post the package with the correct address but the wrong name. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. did said person say they woud send you the motorcycle and the title and then you would have to pay? I stopped shipping to Canada because of customs problems. Thanks for this suggestion. I'll have to ask her what she sees different because I know it's the same. As you say, I would explain to the buyer that different computers and devices show colours differently. I once again immediately had them call me to dispute this. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. Never sold on Ebay before.