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I learned that the Syandard from EBAY is for the Buyer to pay the shipping charge to return it. Ask the buyer to use a label you sent along with the item. The shipping for this item was about $3. That shakes them out of the tree. Ebay says "no refunds" does not apply unless the item is damaged by the carrier. This will also add you to our flea market flips and eBay tips newsletter that we send out 1-2x most weeks. Consulte a poltica do eBay Entrega Garantida para obter mais informaes. How you request the return depends on how you bought them. The company wants you to start by contacting your seller (select the. This is where eBay, as much as it wants to operate as any other large retail corporation, fails to measure up. If the item is returned in the same condition as sent and no fault on your part, then it's treated as a change of mind return and the buyer is responsible for return postage (normally at your standard postage rate) which you can deduct from the refund. The seller keep the sale price but their funds may be on hold for a week. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. But in many cases, a duplicate item would be difficult to find or too expensive to find and intentionally damage. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted. Copyright 1995-2023 eBay Inc. All Rights Reserved. And keep calling back if needed! If someone sent me a picture ofa broken or damaged item, I would send a refund right on the spot. but you lost all creditability with this overly simplistic and frankly unbelievable article. What??? Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. I received it with stains and pulls in the fabric. . Very Sad! Here's how to send an eBay shipping label from the View return details section: This right is protected by eBay's Money Back Guarantee, which also allows the buyer to send the item back to the seller free of charge.. I responded by contacting EBAY to get the proper procedure done and when I was told what to do I followed the lead of EBAY Customer Support and that was to give a full refund upon the return of the damaged item. Heres how you can let the buyer know about the label from the View return details section: Offer to send funds for the return shipping cost. And is it mostly positive? Simply retain your proof of postage as-per PayPal's terms and conditions and submit a claim for a refund. If you used PayPal or eBay shipping to purchase and print the shipping label, log in to your PayPal account and click on the USPS payment's "Details" link. Use the carriers shipping calculator to find out how much return shipping will cost. Report the feedback. Each year they make it more and more difficult for sellers, especially dealing with problem returns. (Valid reason for a return, and I thought it worked when I sent it out). So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! I worked retail for 35 years. It was very obvious that you guys were shocked that Ebay took care of the situation that easily. Just initiate it as such, and the seller can either approve or deny it. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Look for the receipt you received by email from eBay for the purchase. Ensure that the amount includes tracking, and on items that that have a total cost of $750 or more, include signature confirmation. Your email address will not be published. How Late Does FedEx Deliver Packages, and How Do You Get a Refund? Specify a refund amount for the item or for the order. INAD returns are paid for by the seller. If I had simply changed my mind, I would certainly pay the return shipping. They can then print the label and use it to send the item back to you. The seller will also pay for return shipping. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. Return an item with alternative shipping arrangements. We recommend using a tracked service for return shipping. Some sellers . not all. For more detail, read our blog on fixing scratched lenses. O comprador dever devolver o item no mesmo estado em que foi recebido, incluindo todos os componentes presentes na embalagem original. I grew up in Central Florida and have lived here my whole life. Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. Does eBay intimidate you? Dont let it! Damaged Item Who Pays Return Shipping? All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. FedEx vs UPS: Which is Better To Use For Shipping, How to File a Shipping Insurance Claim if Your Package is Damaged, 3 Ways to Save Money on Shipping eBay Items. Also, the seller cannot refund GSP charges. I sold hundreds of items with 100% feedback. We had to file a claim for an item that was sent to us in broken condition (was not damaged in shipping). If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. . If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. On the other hand, Sky Elite OctaMax Soft Reset is .Sky Devices Elite OctaX Tablet 8" 8-Core 32GB Android Go Edition Network Unknown Sponsored $56.00 Free shipping Sky Elite Octa Plus Tablet $26.90 + $7.80 shipping Sky Elite Octa Max Tablet 3GB RAM Used $34.99 Free shipping Sky Devices Elite OctaX 8" IPS Screen 32GB Android 11 GO Edition 4G . How do you know it is your item the buyer takes a picture of? Se o item for devolvido depois de usado ou danificado, voc poder emitir um reembolso parcial para o comprador. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. There's a good chance that the $100 printer, the $300 wide-screen monitor, or the $170 router you recently bought from Amazon weren't supplied to the e-commerce giant by their original . Why should a buyer be out anything because they got something broken? Also we would never sell a broken item pretending that it was not broken. We hope that we didnt portray eBay as being perfect all the time for every transaction. The negative feedback and the the buyers comments on my handling of the issue did in fact lower my Seller score below Standard and I have been penalized by not being able to participate in Promo's of free listings, unable to list Bullion and I don't even know of other areas that are affecting my selling practice. I don't plan on stopping any time soon. Photographs show that you have lived. -Unknown. Free shipping for many products! Em caso de item devolvido depois de usado ou danificado, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. eBay has a specific money-back guarantee that applies to wrong and damaged items. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. The choice is not up to the seller, that is . Why would you risk having your seller rating dinged over a $4 item? With the Global Shipping Programme, you simply send your item to our UK shipping centre, and once it reaches us, your . In such cases, you must get familiar with the policy of the platform and check out the best ways to get compensated for the inconvenience you have faced. Weve stated many times throughout our blog that we usually call 2-3 times before we get something resolved. Best Tips on Getting Compensated for an eBay Item Damaged in Shipping. Paypal refunded us in full including the shipping. Adding tracking details to your return helps protect against delays or issues in the refund process. For more details, please see our Condition of returned items policy. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. Outside a Global Shipping Program purchase, you would appeal to Canada Customs and Revenue to show the merchandise was returned at which point you can ask to be reimbursed for your import fees. This is, as Mr. E. suggests, one area where smaller sellers who really know their items well and know their buyersdo have an advantage. Check the seller's return policy in the listing to see who is responsible for return shipping costs. I am small, but, getting 2-3 a WEEK. If you look at the other side, a lot of sellers get scammed with the item is damaged and I want a refund, or partial or. If you are the buyer in this situation, all you need to do is file an Arrived Damaged eBay return and work with the seller in resolving said claim. Many eBay sellers do not understand that No Returns does not mean No Refunds. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. I can see where an dishonest buyer could simply damage the item themselves to get a refund and or a Seller could make a mistake in proper packaging. eBay eBay has a money back guarantee for when purchased items fail to arrive or even aren't as originally described. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. and a fun one too. You're protected from negative and neutral Feedback, and have control over which of your items you want to send through the programme. If its a non fragile item filling the box so their is no air bewtwen the item and the box is sufficient. You can also find more information in our full article below. And as far as pictures go, you're right. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Choose the label you want to send to your buyer. All you need is an email address. Read our most popular questions and answers on how to handle return shipping for items you've sold. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns. I received a damaged item (it happens, I understand that) and was politein my communication with the seller. Another big tip always use the proper packaging! A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. To contact us: Click Help & Contact at the top of most pages. If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. Sometimes you have to look at the larger picture, the tone of the communication, the feedback of the buyer and decide the case on its own merits. Enter the tracking number. eBay Selling! Heres how you can do it: Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. In some cases, you can't know for sure. We appreciate the feedback. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. The neg's relateprimarily to the receipt of the wrong item or a defective item. Disclaimer. USPS Package Tracking Not UpdatingWhats Wrong? In most eligible cases, the buyer is fully covered by either the eBay Money Back Guarantee or the PayPal Purchase . Does someone pulling a switch on you or having an eBay item returned damaged make you nervous to sell on eBay? Se o item foi danificado por no ter sido embalado e protegido corretamente para o transporte, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. But for this specific one, they were quick to remedy the problem. If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. The item is still new and sealed and the buyer demands a full refund and the reason is their own personal opinion on the damage. The seller has 3 business days to get back to you. They are not allowed to mention a case in feedback. It depends on the reason for the return. What I might do is take a chance and send it without tracking. Otherwise not as described on arrival. Os compradores podero ser responsabilizados pela perda de valor de qualquer item que seja devolvido em estado diferente do que foi recebido, ou que no tenha sido embalado com segurana para evitar danos durante o transporte. Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. Heres how to send your own label from the View return details section: Shipping labels for international returns.