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I'm currently running a standard HDMI 2.0 cable J jasonrabbit Standard Member Mar 25, 2021 #479 To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. I'm on the fence about the Sync Box and am looking to be convinced by some owners. 9. User profile for user: The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. Downgrade Back to Previous Hue Sync App Version. You must want to solve this problem to enjoy it. Everything that happens on scenario 1 happens here. Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. What fixed it for me was in the settings in the sync app there is a section called 'Automatic Control Options', I deselected the first 4 options and immediately it started detecting the signal from the devices powered on. You can uninstall the current version and reinstall the previous version if the Hue sync app on windows constantly disconnecting from the Hue bridge. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. When lots of users have various problems, they dont know how to solve even if they do the various test. Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. Im looking to get into Hue lighting for the first time to go with my PS5. As a result, it can be worth eliminating all the usual causes of bad WiFi connections: such as being too far from the WiFi router, or using a low quality WiFi dongle that often cuts out. Connectivity Issues With the New Hue Sync Products, One Final Check: Ensure Your PC/Mac Has A Good Internet Connection, Trouble Keeping the Hue Sync Box Connected, https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s, Philips Hue HDMI Sync box (https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s), Having A Dedicated Wi-Fi Network For Your Smart Home Tech. What is different about the Apple product that it doesnt work? My Nvidia shield pro works brilliantly . Seems to drop the connection every twenty minutes or so. Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. Not only that, but itll also walk you through the steps needed to resolve and fix them easily. My Smart Plug Keeps Turning On (or Off) By Itself! You are using an out of date browser. If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. Lets Find Out! For many users, the Hue Sync Box should be ready to use right out of the box. I have these issues as well. If you are unsure about installation, refer to the manual that came with your Hue sync box. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. Your email address will not be published. ask a new question. While they both can work together, you dont need one to run the other. But you should ensure a steady internet connection for your Hue Sync Box. Does the Sync Box come ON when the TV is powered on?" In a press release around yesterdays update Signify writes: The Philips Hue Play HDMI Sync Box now also reacts to common infrared TV remotes or the Logitech Harmony universal remote control. It may not display this or other websites correctly. Aug 20, 2020 9:53 PM in response to i_rina. Can It Support Both?! It can be for all of your Hue devices. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. Connect it to your TV and HDMI-connected devices to. Good question. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. It should display a wide range of software and apps installed on your device. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. I turned off the HDMI inactive for 20 min setting and this stopped it. Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! I just couldn't get a decent effect with the light bars. PLease see my previous comment for more details. Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). But whats causing the connection issue you may encounter. Sometimes goes off unexpectedly then has to be synced again. I don't get it. Mine especially has issues with Dolby Vision. Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). There can also be a folder located at: /Users//Library/Application Support/com.lighting.huesync that can be causing the disconnect error. I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi If you have any questions, feedback or suggestions about this article, please leave a comment below. Does anyone use an Apple TV 4k and is it working? Connect the Hue sync box to power and your TV. I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. Philips Hue seems to correct sync issues for the majority of users pretty quickly, but the specifics of every system come into play. all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. How does this all work? Yes, it correctly recognizes HDR and Dolby Vision, * Lights syncing? In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. They release a new version constantly, you can seehere. The Hue Sync Box is meant to be a hub for HDMI devices and, as some users are reporting, it really needs to be one. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. 3. Users are divided on this particular feature. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. Using any number of random HDMI cables I had laying around, I am now only getting 1920x1080 on the Neo, which obviously looks terrible with everything stretched. When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? Troubleshooting Ecobee Server Communication Issues. Everything switching and working as it should, and the box is syncing instantaneously soon as I click start on the app. I have the same problem if I use apple TV straight to the TV. can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. Hopefully with working files this time around! You also can seek help from theirTwitter. Would anything change if you used an Ethernet cable between your router and the Hue bridge? Your Hue lights can now sync to those while the signal is passed through to your TV. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. See all the updates weve made to the Hue sync box to improve the surround lighting experience. They recommended I change the cable between the Sync Box and my TV. Continue holding the BIND and EJECT buttons for 10-15 seconds. The lights will only work when the content is 4k HD or HDR. To start the conversation again, simply Press J to jump to the feed. All you need to do is rollback the version of the Hue Sync app you are using. Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. Its really that easy. Dolby vision wont work correctly on my 2016 LG Oled C6. At this point, we would recommend you to Contact Apple Support. Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. Press the button on the Hue Bridge. Heres a quick look at each of the components of the system: The Hue Sync app is available for users on PC, Mac, and smartphones, although the smartphone app is built to connect your smartphone to the Hue Sync Box. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). any proposed solutions on the community forums. I will list some issues to see if you have had them. Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. The Philips Hue app is the most comprehensive way to control, organize, and customize your Philips Hue lights and accessories. New technology and new devices will always have some problems for many users. If your issue doesnt get fixed in the coming updates, or you dont want to wait, you can always go back to a previous version. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? So, whats causing users to report connection issue after connection issue? Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. For example, if there is any metal in your home that can cause issuers with your Wi-Fi. It requires an HDMI input and Smart TVs dont output the video signal. Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. So you can reinstall your previous version and uninstall your current version easily. There are applications that claim to work on Smart TV's with this box however they do not work . There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. Everything that happens on scenario 1 happens here. I run my Xbox One X through the the play sync box and it supports. Youve probably already guessed the solution here. Read More. Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. . I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. Users have reported that connecting the Hue Sync Box through an AP has caused them plenty of trouble. Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. Very happy!! Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). Wait 30 seconds. From both Apple TV to Hue Sync and Hue Sync to TV, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz). So it's the sync box that's got the problem, not the wifi. My AVR supports Dolby vision pass through. (2 ways), Are Philips Hue Bulbs Bright Enough? The Hue Sync Box appears to have a trickier set of problems. So almost every software or App will release patches for the upgrading. However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! You also need to install the new Sync app on your PC or Mac. only. As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. I am using a DisplayPort to HDMI cable. You can open it by typing %appdata% in the taskbar. Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. This will show you a folder full of data for all of your apps. There are two of the biggest problems for it. JavaScript is disabled. APs are often best used for devices that dont need a 100% steady internet connection. Just a case of waiting for some offers with Black Friday looming. On a Mac, the data folder is called the cache.. Can the Hue Bridge connect to the sync box using Wi-Fi, or is it hard wired? Select your Wi-Fi network and tap Connect. All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. If you need additional help setting up your Hue sync box, browse our FAQ or get in touch with Philips Hue Support. Click the Library shortcut that appears. Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). Cmcruz32, User profile for user: Of course, many people still like it very much. This is a pretty glaring problem. Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. If you have used theHue Sync App, you may have some common issues with it. Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. When Apple TV 4K is connected to the Denon receiver, we cannot view Dolby Vision content. This guide will tell you why your Hue Sync has connection errors. The Hue Sync app is a relatively new product and like most new tech comes with its own host of problems. It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. You also can keep the old installer files like Hue Sync Apps on your computer. User profile for user: Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. The consent submitted will only be used for data processing originating from this website. With each update, new release notes are published so that you can keep track. My xbox and cabke box are connected but when i turn it on i get the weak no signal message. You can find some HueSync folders in your User\AppData folder (within both Roaming and Local subfolders) and delete them.