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Real old-world charm and ambiance. I find this establishment to be shameful and terribly inadequate! We were led to believe this was a luxury hotel?! laura burton, Guest Services / Front Office at JW Marriott Essex House New York, responded to this review. Some rooms provide interior views while others offer city and park views. The room seemed slightly dated and like it hadn't been updated in a while. The only other time I had that experience was at Ritz Carlton Cancun. Thank you for your feedback. There were no tea/coffee making facilities in the room - all this a luxury hotel! No in/out privileges. If your travels bring you back to NYC, please feel free to reach out to me directly so we can personalize the next visit. I cant begin to describe the horrible nature of our recent stay at this hotel. Bad decision on our part to eat there. Requested a higher floor with a view months ago and we got a 3rd floor room with a view of a rooftop. Which popular attractions are close to JW Marriott Essex House New York? She then called me back approxiately 20 minutes later to tell me my entire booking was on points. A historic Manhattan landmark and timeless Art-Deco classic, The Essex House, a JW Marriott Hotel, offers an unparalleled living experience. The hotel also offers Internet TV equipped with high-speed access to Netflix, HuluPlus, YouTube and Pandora. We do luxury hotel service so much better in the UK. We were given a room after a long flight that had been flooded the night before. Please see our partners for more details. Now, wanting to dip a toe into the travel scene again, we have booked a few trips. She assured me she would get it straight and email me confirmation of my refund. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Our hotel is ideally situated within walking distance of Columbus Circle, Lincoln Center and Carnegie Hall. You should pay a bit extra and to have a view of the park. The hotel also offers Internet TV with high-speed access to Netflix, HuluPlus, YouTube and Pandora. But spring holds a special place in our frozen winter hearts., It seems like everyone we know is lacing on sneakers and hitting the ground running these days. This is a complimentary event but RSVP is requested: nycexreservationpackages@marriott.com. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. While the Essex House is among the most expensive hotels in Manhattan, pesky fees abound, including a daily resort fee that doesnt cover in-room Wi-Fi or valet parking. SOUTHGATE Bar & Restaurant tempts guests with impressive views near Central Park South and delicious American dishes. Valet parking only. The Essex House is a business-friendly hotel that offers a wide array of convenient perks for those traveling for work. 160 Central Park S, New York, NY, 10019, United States The hotel architecture and art deco decor preserves the building's rich history with curated art, delicate flourishes, geometric carpet patterns, silver leaf wall coverings, crystal lamps and chandeliers found throughout the hotel which all reflect the glamour of the fashionable art deco era. I reminded her that my free night certificate would expire on 1/1/23 and that they needed to redeem it from my account prior to then. The hotel restaurant was closed. I have shared your experience with our team. The bedroom in my opinion was the best part of the suite. Now, wanting to dip a toe into the travel scene again, we have booked a few trips. Top room amenities include air conditioning, a flat screen TV, and a desk. Sample locally sourced ingredients for breakfast, brunch, lunch or dinner. This is the version of our website addressed to speakers of English in the United States. I don't even have AAA. The Staff was extremely professional, cordial and accommodating. Ask 4425Travel about JW Marriott Essex House New York, We compared the lowest prices from 8 websites, We compared the lowest prices from 9 websites, voco Times Square South New York, An IHG Hotel, Courtyard New York Manhattan / Times Square. A la carte concierge services include: 24 hour room service, bell desk, valet parking, spa, fitness center, sauna and steam room, housekeeping, a business center and an award-winning restaurant. 160 Central Park South, Midtown West, New York (NY), United States, 10019 - See map. The Hilton Conrad and Thompson Hyatt are both delightful and will get my business again after previous stays. I cant begin to describe the horrible nature of our recent stay at this hotel. Without actually saying No, no, f*ck off, the entire hotel staff have done an exceptional job of conveying that exact message.In terms of the room, I understand the premium in New York, but even then the room is small and mediocrely furnished. JW Marriott Essex House New York. In hospitality, JW Marriott Team, I was in NYC for the CNN Heroes 2022 televised show and event festivities Dec. 10-12 hosted by Jelly Ripa and Anderson Cooper. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Popular attractions Rockefeller Center and Broadway are located nearby. Settle into a seat near a cozy fireplace and take in the view of Central Park from our floor-to-ceiling windows. Staff does their best despite the circumstances. I would say my expectations are high. We. Well, those behind the spas at JW, The Macys Thanksgiving Day Parade is truly a sight to behold so its no wonder that visitors flock to see its fabulous floats. Indulge in luxury with a stay in our Central Park Terrace Suite, featuring Art Deco-inspired dcor and a spacious terrace with stunning views of Central Park. (Who are we kidding? Staff was superb, as was the stay. Are there any historical sites close to JW Marriott Essex House New York? Do not stay here! laura.burton@marriott.com. Internet - WiFi and wired Internet access . gourmet restaurant, 24 hour room service, housekeeping upon request including linen service, catering and function rooms, valet dry cleaning service, fitness center and spa, residential management office, on-site full-service real estate . maytef245, Thank you for taking the time to let us know about your experience while staying with us. Runners will put their best (and fastest) feet, If youve ever been, you know that seeing the Macys Thanksgiving Day Parade in New York is an entirely different experience than watching it on TV. Major attractions such as Times Square, Rockefeller Center, St Patricks Cathedral, and the MoMA can all be found within a 15-minute walk of the Essex House. Executive lounge was the most bare I have ever seen at a Marriott. 352 reviews of JW Marriott Essex House New York "A nice central location for a business or leisure trip to the city. Thank you to the team! The menu offers a variety of specialty crafted tastes and flavors derived from locally sourced ingredients. In hospitality, JW Marriott Team. I have shared your feedback with the hotel leadership team to ensure they are aware of your unpleasant experience. Meanwhile, service is sorely lacking. JMM's Essex House is a "tired" looking property, and for this brand to not have any restaurant or room service is unacceptable in my scoring. The menu is mostly American. Yes, pets are typically allowed, but it's always best to call ahead to confirm. There's an onsite 24-hour business center. The room was very clean and well kept, on the high floor, facing Central Park - thanks a lot to hotel team for this little new years gift! It's directly across from Central Park and offers some amazing views, if you're lucky enough to get an outside facing room. My friend was one of the top 10 heroes being honored. Speaking of the menu, the food was absolutely delicious. Standard amenities are decent but not outstanding for the price; they include large flat-screen TVs with premium cable channels, air-conditioning, robes, slippers, iPod docks, and minibars. Weighing the pro's and cons, the pro's greatly great points greatly overcome the complaints. Please see our partners for more details. The distinctive, well-appointed hotel rooms and suites combine Art Deco touches, plush bedding, marble bathrooms, minibars, ample desks and Wi-Fi. $105 for SUV's for 24 hours. The concierge breakfast buffet amenity for elite members may be about the best in the country. JW Marriott Essex House New York 160 Central Park S, New York, NY 4.3 Excellent 1000 reviews Verified reviews 5 - Excellent 540 4 - Good 288 3 - Okay 112 2 - Poor 43 1 - Terrible 17 4.4/5 Cleanliness 4.4/5 Staff & service 4.4/5 Amenities 4.2/5 Property conditions & facilities 4.2/5 Eco-friendliness Write a review 5/5 Excellent Carmen Many travelers are interested in one particular factor the neighborhood. The only problemwho really wants to stand outside for, Okay, so one of the worst things ever is when youre enjoying a spa treatment but youre not actually enjoying it because all you can think about is how much time its taking and how many things are piling up on your to-do list during your rubdown. 1, 2, A, B, C, D at 59 St - Columbus Circle. SOUTHGATE Bar & Restaurant tempts guests with impressive views near Central Park South and delicious American dishes. Review of JW Marriott Essex House New York Reviewed November 4, 2022 This is a very beautiful and clean hotel. The only other time I had that experience was at Ritz Carlton Cancun. We did not catch this hotel and its staff at their best. I finally received a call from Madelyn in the GM's office who told me a refund was being issued to my card that day and it would show up in 5-7 business days. Beautiful and clean. Join us for signature brunch selections or after-hours drinks at the cocktail lounge. Thank you for the review and we appreciate all of the feedback! Experience rich history and exquisite Art Deco inspired surroundings at the JW Marriott Essex House New York. I reserved a park view room. Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Many travelers enjoy visiting The National 9/11 Memorial & Museum (4.2 miles), World Trade Center Memorial Foundation (4.2 miles), and Hamilton Park (2.1 miles). Run run run away!! Feb 15, 2023 fraserc907. The 528-room property has gone through a number of top-to-bottom redos since 2007 that have modernized the hotel but also played up itsArt Deco history. All products are independently selected by our writers and editors. We finally had the engineer come, and he said oh well the heat is off in the hotel. JW Marriott Essex House New York 2,373 reviews #307 of 524 hotels in New York City Review Save Share 160 Central Park South, New York City, NY 10019 1 (844) 631-0595 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Finally our third room was acceptable but we had other problems. Thanks to the nearbyLincoln Center, many celebs make appearance in or around the hotel. There was a marble bath but the grout was missing between some of the marble on the floor. Exclusive direct offer includes a discount and free breakfast! Please see our partners for more details. $40!!!!!!!!!!!!!!!!!!!!! The property's past inspired its present industrial-chic design, and small details such as decorative milliner's tools pay homage to the, The 618-room Stewart Hotel offers great beds with a six-choice pillow menu, a top-notch fitness center, Aveda bath products, in-room kitchens, and David Rockwell design (a $24 million renovation was completed in 2011). Needless to say, our We stayed at this hotel in January and had a great stay. In New York, the average nightly rate for 5 stars hotels is $1,131. Is parking available at JW Marriott Essex House New York? We, unfortunately, were using Marriott points and had a view of the inner shaft. $95 for cars. Where are corporate standards? I got to be woken by the prior guest's alarm set at 5:30 a.m. Finally our third room was acceptable but we had other problems. We will definitely be back! I am so sorry to hear about this experience. Treat yourself to SOUTHGATE Bar and Restaurant for on-site dining and mouthwatering American cuisine. Arrived and checked in and was sent to a room that had someone else staying in it - awkward. The JW Marriott Essex House (commonly known as the Essex House) is a luxury hotel at 160 Central Park South in Midtown Manhattan, New York City, at the southern border of Central Park. Not worth the $$$ at all! She reminded me of Jasmine. Adjacent is the 24-hour fitness center that, although it is rather compact, offers a good array of cardio and strength-training machines. Experience the recently redesigned spaces and luxury amenities at JW Marriott Essex House New York. Pre pandemic we traveled extensively. Discover genuine guest reviews for JW Marriott Essex House New York, in Manhattan neighborhood, along with the latest prices and availability - book now. The iconic, 528-room JW Marriott Essex House New York is a luxury hotel located right across the street from the southern edge of Central Park. Tripadvisor performs checks on reviews. This hotel was perfect - super friendly staff, loved being located right across the street from Central Park and close to 5th avenue (window) shopping! Also a lie, and I have the confirmation email to prove it. Some are sleek and elegant, with marble finishes throughout and spacious counters, while others have more basic shower/tub combos with fabric curtains. Porter House New York captures the spirit of American generosity big juicy steaks, warm generous welcomes, the best products, filling a wide-open space with light, luxury and comfort. Contact accommodation for availability. Excellent location across the street from Central Park, Within two blocks of nine subway lines and several buses, Stylish rooms with pillow-top mattresses, minibars, and flat-screen TVs, Some rooms and suites have wonderful Central Park views, Excellent spa offers body treatments and salon services, Small 24-hour fitness center with cardio and strength-training machines, Casual American restaurant off the lobby, plus 24-hour room service, Extensive flexible meeting space, business center, and catering services, Executive Lounge offers free breakfast, hors doeuvres, and non-alcoholic drinks, Pets welcome for a fee; weight restrictions apply, Some rooms are showing wear and/or have mediocre views, Only suites have coffeemakers (free coffee available in the lobby), Smallish entry-level rooms (common in New York City). Open for There was a king size bed with a leather clad bed-head plus an ottoman at the foot of the bed. The JW Marriott Essex House New York proudly stands on Central Park South. Guests can relax and enjoy a variety of beauty and spa treatments. I just booked a standard room for my husband and I, but was pleased to check the app the day before my trip and discover that I had apparently been upgraded to a Central Park View room. Looking forward to staying at this hotel againVery SOON! My 2 night stay at JW Essex House exceeded all expectations. Themore expensive Trump International Hotel and Tower New Yorkis right down the street; guests there get slightly bigger rooms but none of the Old New York ambience. It opens from early in the morning for breakfast -- both buffet and a la carte options available -- and closes late at night. Tripadvisor performs checks on reviews. This chic 5-star Jw Marriott Essex House New York New York City is set 1.3 miles away from Empire State Building. +1 212-371-7777 Open for Lunch & Dinner Dress Code: Formal Italian Marea .2 Miles Upscale Italian seafood boasting 2 Michelin stars in a fine dining atmosphere. Imagine my surpise when I opened the door to our room and saw the view of another building/alley way. Please feel free to reach out to me directly as well. JW Marriott Essex House 160 Central Park South New York, NY 10019 Condo in Central Park South 182 Units 42 Stories 1930 Built Sales listings: 14 active and 363 previous Rentals listings: 11 active and 676 previous Documents and Permits: 531 documents more about the building Price History more. I don't know if the clerk just decided on her own that I'd rather have a room then as opposed to waiting for the Central. We finally had the engineer come, and he said oh well the heat is off in the hotel. Sincerely, JW Marriott Team, Rooms May Be Refreshed But Service is Still Terrible. Soft, understated tans and browns add some visual space, which is particularly smart in the 300-square-foot entry-level units. I had to make four calls and wait seven (hours) for water that was supposed to have been in my room in the first place. 351 reviews of JW Marriott Essex House New York "A nice central location for a business or leisure trip to the city. The room was spacious for New York and had the look of faded luxury. Our problem was just a total lack of personnel or any interest in making our stay even minimally acceptable. [2] My husband and I arrived around 10 am the next morning to check in. The Essex House is also one of New York's go-to luxury hotels for notable names. We had a decent view of Central Park but our windows were filthy pretty much ruining the view. They followed Covid protocol seriously, thats for the safety of everyone They offered free coffee and drinks , fresh fruits and energy bars , yogurt and all . When I told the front desk they said a manager would contact me. Saturdays at 7am - Learn about the history, culture and architecture of Central Park as the guides from City Running Tours lead Essex House guests through an invigorating run. For business travel they have everything you need: good lighting, good outlets, good place to work.I was fortunate to stay in a higher floor, which I would recommend because the lower floors can be noisy. JW Marriott Essex House New York Features, 160 Central Park South, New York City, NY 10019, We had an incredible one-night stay in Essex House for New Years Eve. There are similar hotels available. Taxes and fees that are shown are estimates only. I then had to call Essex House AGAIN and speak to someone in Accounting and ask that the email showing the refund be sent to me immediately. Renovated in 2017, JW Marriott Essex House New York offers a full-service spa, a 24-hour gym, and free WiFi in public areas. No room service. Review tags are currently only available for English language reviews. This two-hour self-guided walking tour highlights hidden gems within the park. It's a real shame that the great Marriott company has to subscribe to this nickel-and-diming of guests.DANGEROUS: slippery shower floor and no grab-bars. Subdued and quiet. I hope you choose to stay with us again when your travels bring you back to the area so we can make your next stay memorable. American grill specializing in seafood hosting live music nightly. In fact, one towel was actually fraying.--Definitely avoid the restaurant!!! Browse Venue prices, photos and 14 reviews, with a rating of 5.0 out of 5. . Came back down to get a different room - no apology. Breakfast in the on-site restaurant was a complete waste of money. Our problem was just a total lack of personnel or any interest in making our stay even minimally acceptable. Many units have large windows overlooking Central Park, but others have views of either the street behind the hotel or a wall. My wife and I wanted to attend mass our first morning there at a nearby RC church. Z30650Tmelissar, Thank you for taking the time to let us know about your experience while staying with us. Our associates are excited to have guests traveling again and I can assure you this is not the stay we would want for any guest let alone one of our most loyal members. Our problem was just . I was VERY surprised to see this room had a shower curtain not even glass paneling for the shower. Spend your money elsewhere when staying in NYC. Open for Thats why hotels along the route are offering packages to allow, The Viceroy Room at the Viceroy Santa Monica; Los Angeles, CA 1. with the kids playground also conveniently directly opposite. For the planner, the appeal of our elegant setting, over 17,000 square feet of event space, state-of-the-art AV, catering services and versatile layouts, is immeasurable. Rooms with Macys Thanksgiving Day Parade views are available. The restaurant was open limited hours with limited food. Additional luxuries include a convenient powder room, an in-unit Bosch washer/dryer, and INNCOM by Honeywell system to control the temperature and lighting. I'm so glad you asked!First, there is the "destination fee" which I prefer to refer to as the "destination rip-off". We stayed for a few nights in a junior suite. We were given a room after a long flight that had been flooded the night before. We hope to turn this into a 5 star stay should you give us an opportunity to turn this around during your next visit to NYC. Getting around to the Central Park is few blocks away . No oversized vehicles. The staff all look very professional and address you by your name, very personalized. A luxury environment where there are always opportunities for professional growth and recognition. Thats very generous gesture from JW Essex House. We went to the front desk they gave us another room. The lady behind the front desk was very cheery but she spent at least 10 minutes to find a church. We stayed at this hotel in January and had a great stay. Thank you for staying with us and for the feedback! Was upgraded to a great view of CP so added a point. We still do have our Marriott platinum status. Rooms are nicer than they used to be, but nothing special. By proceeding, you agree to our Privacy Policy and Terms of Use. Rejuvenate at PRIMP spa, break a sweat at our fitness center or enjoy fine dining at our SOUTHGATE Bar & Restaurant before exploring the city. The hotel architecture and art deco decor preserves the building's rich history with curated art, delicate flourishes, geometric carpet patterns, silver leaf wall coverings, crystal lamps and chandeliers found throughout the hotel which all reflect the glamour of the fashionable art deco era. The restaurant was open limited hours with limited food. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. JW MARRIOTT ESSEX HOUSE NEW YORK 160 Central Park South, New York, New York 10019 1 212-247-0300 Experience New York City Facing Central Park and minutes from Lincoln Center, Columbus Circle, Fifth Avenue, and midtown NYC, our luxury Manhattan hotel caters to leisure and business travelers alike. And on the third floor, celebrity political pollsterMark Pennwas waiting by the elevator during our visit. Crowne Plaza Times Square Manhattan, an IHG Hotel. We were there Memorial Day weekend and mask wearing was still required inside the hotel. https://www.marriott.co.uk/hotels/maps/travel/nycex-jw-marriott-essex-house-new-york/?directPageRequest=true. The staff speaks multiple languages, including English, Spanish, French, German, Portuguese, and Arabic. See more questions & answers about this hotel from the Tripadvisor community. As of 28 Dec 2022, prices found for a 1-night stay for 2 adults at JW Marriott Essex House New York on 8 Jan 2023 start from CA $510, excluding taxes and fees. Disclaimer: This content was accurate at the time the hotel was reviewed. But there are ways to get, Youve finally decided to visit New York City, so where are you going to stay? JFK Airport is about an hour away by car (though driving times vary widely depending on the time of the day), while LaGuardia can be reached in 30 to 50 minutes. Full American breakfast, fee from 47.00 USD, Open for lunch and dinner Dress code: Formal Phone: +1 212-371-7777, Open for dinner Dress code: Formal Phone: +1 212-823-9500, Open for breakfast, lunch and dinner Dress code: Casual Phone: +1 212-245-9800, Open for lunch and dinner Dress code: Formal Phone: +1 212-582-5100, Open for lunch and dinner Dress code: Casual Phone: +1 212-541-9000, Open for lunch and dinner Dress code: Casual Phone: +1 212-713-0015, Open for dinner Dress code: Jacket Phone: +1 212-288-0033, 1996 2023 Marriott International, Inc. All rights reserved. Which languages are spoken by the staff at JW Marriott Essex House New York? From the customer service to the set up to the, Adriana P. said: Where do I begin? In addition the front desk refuses to send water to the room. East West Coast Girl C. said: Although the attention to detail is terrific i.e. Essex House told me that I booked the room on a AAA cash rate. JW Marriott Essex House New York offers its guests a full-service spa and a 24-hour fitness center. laura.burton@marriott.com. JW Marriott Essex House New York elevates your dining experience in Midtown Manhattan. From Jamilla at check-in, to Ramon, to Omar at the restaurant, to guys at the bell desk everyone treated us like we were guests of honor there. The front desk clerk said that our room as available- great!- and we could go straight up. Tourists also flock here during Thanksgiving, as several rooms have fantastic views of the Macys Thanksgiving Day Parade. There are similar hotels available. I really cant say thank you enough to every staff I met here I truly highly recommend this hotel for comfort and satisfaction!!! HotelsCombined considers JW Marriott Essex House New York to be a good deal if you're looking to stay at a 5 stars hotel in New York. If you stay here, the rooms are expensive to begin with. We still do have our Marriott platinum status. JW Signature Juice $11.00 pomegranate orange Parfait $16.00 yogurt, housemade granola Bowl of Fresh Berries $15.00 seasonal selection, mint Fresh Cut Seasonal Fruit $22.00 greek yogurt, honey Indulge Buttermilk Pancakes $23.00 whipped butter, pure maple syrup Waffle $23.00 whipped butter, seasonal berries, pure maple syrup French Toast $24.00 Art Deco touches, such as velvet chairs, silk-like curtains and bed skirts, patterned carpets, and a combination of dark and lighter colors make rooms feel elegant and stylish. Bathrooms are clean and come stocked with Aromatherapy Associates toiletries, but the design style varies between rooms. Taxes and fees that are shown are estimates only. Some guests have reported some maintenance issues in units that were not fully renovated in 2017, including peeling wallpaper and water damage. More options nearby Dining services Local restaurant dinner delivery Room service Sundry/Convenience store Breakfast Full American breakfast, fee from 47.00 USD Steakhouse, 0.3 KM Quality Meats Open for lunch and dinner Dress code: Formal Phone: +1 212-371-7777 Restore your energies with a relaxing spa treatment, work out in our modern fitness center or indulge at SOUTHGATE Bar and Restaurant after a day exploring New York City. Dinner. Pets are welcome for a non-refundable fee; weight restrictions apply, and only one pet is allowed per room. ft. Service was fine and friendly. Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center. We were told other guests were being allowed to checkout later Thats great but what about other guests. I assured her it was not and that I, again, had proof of that. Tripadvisor performs checks on reviews. The breakfast selections were limited by covid restrictions, but there was a good selection of fruit, cereals and pastries. We enjoyed beautiful views and could even see famous Wollman rink in Central Park right from our window! Needless to say, our drive to Newark airport was filled with anxiety due to their lack of competency. While there are location options for all types of visitors, those looking to stay near Central Park might want to check out these hotels, all of which have rooms, Photo by Rennett Stowe via Flickr The Spring Equinox is just around the corner. The hotel is pricey and Im not sure we would have stayed there if we didnt have points to use. I have been platinum with Marriott for about 10 years now & travel a lot both for work and leisure. Now, wanting to dip a toe into the travel scene again, we have booked a few trips. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We weren't expecting an upgrade but it would have been nice and the hotel didn't see busy at all to be honest. With marathons picking up speed and popularity across the globe, were happy to call the host of one of the most popular The New York City Marathon home. JW Marriott Essex House New York boasts elegant rooms with a flat-screen TV with cable and a minibar. Complimentary water at 8 ounces a bottle can only be taken from the front desk by oneself.On top of the lack of service, there is the atrocious attitude of service. M Vargas, Other at JW Marriott Essex House New York, responded to this review, Lock in the lowest price from these sites.