Pools: The pools are gorgeous and relaxing, but get our first complaint. Cancun Tourism Cancun Hotels Cancun Guest House Cancun Holiday Homes Cancun Holiday Packages Cancun Flights Cancun Restaurants Cancun . Always one of our favorite restaurants when we visit Excellence resorts. Like most all-inclusive, there is a wide selection of evening shows and entertainment on offer. SELLING PRICE: $1,500 USD. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are pleased to hear from you that we were able to exceed your expectations due to our stunning and well-maintained facilities, and there are plenty of food options to choose from and so are the entertainment choices. The service was incredible but I assume you'll get that at any of the excellence collection resorts. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. The resort in general is a little older, so if you are looking for a resort with a modern aesthetic this probably isnt the place for you. We were very keen to do this, but could never get a spot on the tour. Please, receive our warmest regards from The Excellence Collection. We look forward to welcoming you back soon to your home away from home. Entertainment team was excelente! Redefining the expectation of what resorts can be, Excellence Riviera Cancun welcomes guests with gracious hospitality, luxe offerings, and ahead-of-the-curve amenities. There are really only a handful of features that we see real benefit in. The seating area is vast so therell never be any issue getting a table here and there is a nice outdoor eating area which is the perfect spot for an early morning breakfast. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. At Excellence resorts, there is a wide range of rooms on offer. We hope to come back in the next few years! Conveniently located restaurants include Mem AL Mare, Boquinete Seafood & Grill, and Layla Restaurant. If you are looking for a resort with a conveniently located course on the resort then we suggest you check out the Excellence Playa Mujeres resort. I would recommend you go there, much better value. We had the test after lunch and had results before dinner delivered in an email. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. We can assure you that we will forward your kind words to our team for their contribution.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. The room is spacious with a King-sized bed, living area, Jacuzzi, and a balcony. All Excellence resorts really pride themselves on their service and luxury and the Excellence Riviera Cancun is no different. The other downside to the beach is that the staff are constantly battling an accumulation of seaweed that washes ashore. This comes in the form of private pool areas, a specific area on the beach, some of the restaurants and bars are Excellence members only. Food was great. There is a lot of heritage and history in this part of the world. We recommend calling ahead to confirm details. The staff is friendly and fast. This was an easy choice, they really nailed this restaurant and this is a running theme throughout the Excellence resorts we have stayed at as the restaurants are the same. The staff here at the Excellence Riviera Cancun put great effort into keeping the guests entertained with some genuinely interesting activities. It remains our goal to be able to make all of these resorts run on 100% renewable energy that is green and clean. The staff at ERC are nothing short of amazing. If you have a longer trip, it is definitely worth it for all the small extras. Although it was a little murky in parts. All the activities were well done, but out of the pack Gonzalo and Julio were on top. The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. We stayed in a junior swim up suite and had plenty of space, including a gorgeous room and deck. From what we have read from the reviews, Excellence has really stepped up its game in creating a clean and safe environment in these uncertain times. Carreta Federal 307, 77580, Puerto Juarez, Quintana Roo, Mexico. They were lower than usual, especially the lazy river around the spa. Many people bring their own insulated drinks with built in straws. The level of service and attention to detail was unparalleled. The resort has a couple of adult only pools and a beach area which made the experience amazing. Once again we contacted the concierge and a few minutes later our transfer for the next morning was changed along with our checkout. The entire staff at the resort wore masks the entire time. The resort is beautiful and so well maintained. Either on the beach or poolside, the waiters will frequently check on you and offer you drinks and lunchsometimes, theyll bring another round without you even needing to ask! These cookies will be stored in your browser only with your consent. The restaurant was aesthetically designed in a minimalist Japanese vibe and the food was really good quality. The resort and rooms are beautiful. Also, the liquor choices are really bad. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. We interacted with dozens of excellence team members and all were happy, eager to assist, and seemed genuinely concerned with your experience. This is how each of our Cancun and Riviera Maya resorts did in 2022. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. Basmati (Indian), also well done. Top room amenities include a minibar, air conditioning, and a flat screen TV. The Excellence Riviera Cancun's offers 19,695 square feet of meeting and event space, including a grand ballroom and outdoor venues. Six meandering pools wind through their grounds. There is a second floor with a private deck and plunge pool. There are more places to choose from in the, excellence riviera maya, excellence riviera cancun hotel, excellence riviera cancun puerto morelos, excellence cancun, secrets excellence riviera cancun, cancun excellence riviera, excellence resort cancun, Frequently Asked Questions about Excellence Riviera Cancun. Answer 1 of 3: I'm a 38yr old female going on vaca by myself. It would be nice to have some fans to help with sweating, but not that big of a deal. 90'ish degrees. 6 total swimming pools, including 1 handicap accessible pool and 1 Excellence Club pool 3 whirlpools in the pool areas, including 1 for Excellence Club Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are pleased to know the services you enjoyed throughout your holidays staying at our property, although we are sorry to read that there are a few things we need to work on, as The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. This is the first time pool temperature has ever been a problem, and is likely related to the low levels. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. The resort has everything you could imagine for a relaxing getaway. We are very delighted to read that you enjoyed every moment throughout your stay with us and we were able to surpass your expectations in all areas. Customer service can not be matched or outdone. I'm looking for some suggestions of places to play, and the. From the moment we walked in, we were treated like VIPs! Our first stay in 2019, Playa Mujeres was 5-stars all they way. Other than requiring masks the Cancun airport was operating like it always has. We would like to thank you for adding generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. He remembered our names. Perched above the pool overlooking the ocean, this is a picturesque spot to grab a bite to eat. See 24,070 traveller reviews, 26,421 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. However, guests are not required to wear a mask anywhere, but there is space available everywhere. No sign of any Mexican Food like you would expect to be available? COVID Safety: We are vaccinated, so felt safe traveling. A bottle of Jose Cuervo tequila, Captain Morgans Rum, Smirnoff Vodka, and a bottle of red wine. For more on the Excellence Playa Mujeres, check out our review here. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Excellence Riviera Cancun is an excellent choice for an adults only all inclusive, Riviera Maya honeymoon , vacation or a wedding in Mexico. The Hibachi can be difficult to get reservations (the only restaurant that takes them) but worth it.Excellence Service. Firstly, if you like swimming in the ocean, this isnt the most ideal place to swim. The resort is right beside the beach town of Puerto Morelos. They were waiting with a very comfortable luxury SUV for us outside the airport. So, there will be no queueing for restaurants and bookings are relatively easy to get and the resort. Their attitude is intended to exceed our guests highest expectations and provide them a service as personalized as possible.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. It is not necessary. Prepare by getting your name on the books and grabbing a drink, or two. Something new, they now take your picture at check-in, probably for security reasons. In addition to everything included in the Excellence Wedding Package, this upgraded wedding package option also includes items so that you can keep the celebration going during your Riviera Maya destination wedding, like a cocktail hour and private reception. By noon, it's no longer refreshing. The staff speaks multiple languages, including English and Spanish. Spa is really good as well. This year we went with friends who did not upgrade to the excellence package and realized there was absolutely no difference in service. You can plan ahead for the restaurants youll visit and when since some close one or two days a week. They serve the complete range of caffeine-infused delights as well as a range of freshly baked treats. Book Excellence Riviera Cancun, Puerto Morelos on Tripadvisor: See 24,104 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. Add to that the drinks available in the mini bar in your rooms as well as the bottles available for your own consumption. There is a lovely coffee shop on offer too where you can grab your morning pick me up. The building itself is pretty stunning and the circuit of hydrotherapy waters is available to people booking treatments in the spa. You will be greeted with a glass of bubbly and youll be checked in, in a matter of minutes. Please, receive our warmest regards from The Excellence Collection. We had issues getting an appointment when we visited. Our driver wore a mask and we did too in the enclosed space. Whats included in the all-inclusive package. As you pull up to the hotel a bellhop will be on hand to take your bags. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. I thought that would annoy me, but it was not an issue at all. We didnt see any rubbish anywhere in the resort and on the occasion when a drink was spilled the staff was on hand to clean it up immediately. Taxes and fees that are shown are estimates only. The Dominican Republic shares the island known as the Hispaniola with Haiti. A comment about the blue pool floats, please don't hoard them. We didnt really see anyone swimming in the ocean when we visited as it really was too choppy for a dip. I never waited more than a moment for one of them to serve me. more. It is just a slight reduction that you wouldn't notice if you haven't been there before. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. When you compare the volume of restaurants on offer to the capacity of the resort there are a very high amount of restaurants for its size. We are delighted to read that our All-Inclusive luxury resort exceeded your expectations in all aspects that are taken care of. If you go to dinner earlier, the wait will be short or nonexistent. Excellence Riviera was Amazing- especially Javier, Grand Residences Riviera Cancun, a Registry Collection Hotel. To avoid international calling on our phones we contacted the front desk to ask if can use the room phone. The only downside which was no fault of the resort was the seaweed. You'll start with the ruins, where a local guide will show you around, followed by a trip out to the cenote in the middle of the jungle. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. Already have reservations to return again. Its a must-try if you like Asian food and was our favorite restaurant on the resort. The GoodThe staff at ERC are nothing short of amazing. There are also a large number of rooms that have swim-up suites, so there are more than enough pool areas to more than cater to the guests in the resort. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The cuisine has so much variety, the drinks are made to the standard you expect. It might be a good idea to research some of . They are large beautiful rooms with great amenities. Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. Our driver wore a mask and we did too in the enclosed space. Like clockwork, the next day Jorge had the drinks queued up before we even had to ask. A. The food on offer is basically an amalgamation of all of the other restaurants on the resort plus all of the typical buffet options such as an omelet and burger station. Contact us for more information and details about the packages and options available. The 450-room Excellence Playa Mujeres adults-only all-inclusive resort is a luxury property set in the heart of a private resort community to the north of Cancun. Airport - Arrival was quick and easy. Spanish Hotel Firms Will Build Jamaica Worker Housing. With a wide selection of choices and open for breakfast, lunch, and dinner you really cant go wrong with this choice. The breakfast and lunch options were nice and the perfect spot for a mid-tanning meal. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. There is a capacity limit for safety reasons, so you might have to wait outside for a few minutes depending on the time of day. Dreams Riviera Cancun Resort & Spa: Love the size of this resort besides everything else.. - See 11,260 traveler reviews, 11,384 candid photos, and great deals for Dreams Riviera Cancun Resort & Spa at Tripadvisor. We made sure to try some of the dishes that we had never had before and found a gem of a dish with the Chilaxtle which is a braised pork in a chili sauce with rice. We made our way down to the beach every day around 11:00, and had no problems finding chairs. However, we will share your comments to our team just as your kind words.We definitely appreciate your understanding with regard to our staff members do all their best in order to remove the seaweed on a daily basis, therefore they work in vain because it has taken us by surprise how much we have had this year.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. The weather was great, the service was top notch, the resort was beautiful and had no end of things to do! Excellent 23,964 reviews #2 of 47 hotels in Puerto Morelos Location Cleanliness Service Value This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. more. It has been a pleasure having you with us and we look forward to seeing you back soon. Yes, free parking is available to guests. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. by Adrian updated October 11, 2022, 7:10 pm. All of this was done outside what I consider normal business hours. Hard Rock Hotel Riviera Maya is a hotel located 76.4 km (47.368 mi) or 1 h 14 min away from Cancun International Airport. Too many photo ops to mention!The meh.Food. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. He interacted with every person in ever activity we did and made sure we were well taken care of. The service is great, and the grounds are beautiful. It is a very positive change when you see how much trash ends up in the ocean. Save. Also on offer is an extensive range of Alcohol, including a number of premium liquors that arent available in the other bars. Over the years, The Excellence Collection has been working hard to replace the standard forms of power in our Mexican resorts with pure green energy. The entertainment is fun, especially the Silent Party nights. We felt extremely safe in today's COVID climate.Beauty. The resort is run by the Fairmont hotel company so youre looking at a minimum of $200 around. Excellence Riviera Cancun is a luxury adults-only resort located in the Riviera Maya area of Cancun. If youre looking for the most secluded and quiet spot then we recommend asking for a room in building number 8. All the restaurants are very average. While this is a nice reprieve, the numbers remain concerning. Located a short 20-minute drive from the airport, it really is the perfect location for a secluded feeling holiday that is actually quite close to amenities. a Hard Rock Hotel Riviera Maya s az UNICO 2087 otthont ad Cancun s Riviera Maya krnyke a WTTC globlis biztonsgi blyegnek elnyersvel bizonytotta, hogy biztonsgos hely a ltogatk szmra. Other than requiring masks the Cancun airport was operating like it always has. In the evenings the team at this resort put on entertainment, from themed nights such as Vegas and Mexican night to a silent disco and tribute acts theres a lot on offer. The entire staff at the resort wore masks the entire time. "Airport Departure: As previously stated, US travelers need a COVID test to return home. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Javier was one of the best. We visited UNICO 2 years ago, very similar all inclusive pricing, with outstanding food and good alcohol selections. We did not do the Preferred Club this time, but have. Cancun Tourism Cancun Hotels Cancun Bed and Breakfast Cancun Vacation Rentals Cancun Vacation Packages Flights to Cancun Cancun Restaurants Whatever your preference or hobby, Excellence Riviera Cancun has the perfect option waiting for you. With the Excellence club, you definitely do get a little more privacy. Can't complain about eating next to the ocean with chips and guac. The airport/airlines recommend an App like VERIFLY to upload your results. Room: We have done all level of rooms in the past and there is not a bad room in the resort. There is certainly no lack of bars on hand in this resort, so a cold drink will always be within reach. The Margaritas were definitely the highlight of this restaurant. Wedding planners, along with wedding packages and honeymoon packages are available. It is just a slight reduction that you wouldn't notice if you haven't been there before. The Mole was ok, but honestly, we felt like this was something that we could do a better job at in our kitchen and we are in no way chefs. What are some of the property amenities at Excellence Riviera Cancun? Also, there are dress codes at the restaurants, so you can see the attire needed in the app and pack accordingly. It was a bit stinky at times though. Fitness Center: The fitness is not large, but is fully equipped for anybody trying to keep their routine going. As a luxurious all-inclusive resort, we take care of every single detail in order to provide an unforgettable guest experience and exceed its expectations, this is why our Chefs and bartenders have created a varied assortment of options to please every type of palate. The service, the food, and the atmosphere around the resort were top quality. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. and an insulated thermos to keep drinks cold. If youre looking for privacy, this is the room type for you. Although as an Excellence club member you are more than welcome to use the communal pool areas and partake in the activities it might not warrant the extra cost if you arent using some of the amenities. If you are looking for a closer option then your best bet is the Moon Palace golf course which is located a 20-minute drive from the resort. Yes, a shuttle service from the airport can be requested. Located between the lush jungle and the turquoise sea, it features redesigned rooms and suites that honor Mexican artisanal traditions . They were so attentive and we had so much fun dancing and doing activities with them. The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. Please, receive our warmest regards from The Excellence Collection. Overall the room was nice if not a little bit dated. Please, receive our warmest regards from The Excellence Collection. Room rates include meals and beverages at onsite restaurants and bars. They taught us some Spanish phrases and talked about Bollywood! If everybody just left them in the water when not in use, there would be more than enough available. When we stayed there was tequila, rum, vodka and a bottle of red wine. Because the ocean was not appealing, the pool areas were packed. The Excellence Riviera Cancun is a strong offering. Ensuring proper protocols are in place. This is the version of our website addressed to speakers of English in the United States. A. 15 minutes from the airport. This award-winning hotel's designed like a swanky Spanish hacienda, and there's a beach right outside. Excellence Riviera Cancun is an adults only resort (18 years and over). One other thing to note on departure is that although checkout is at noon, the Excellence encourages you to use the pools, bars and restaurants while you wait for your shuttle. These are just some of the people that make the ERC so special for. SPORTS & ACTIVITIES We liked it so much we ate there three times over our ten-day stay. He had a cooler of snacks, soda, and beer that made the quick drive even that much more relaxing. The oldest country in the Americas. Excellence Riviera Cancun, Riviera Maya: See 24,099 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. If It was likely they were cleaning or cycling water, but wish they would complete it in the time we were there. The Mahi Mahi Skewer on the lunch menu was top class. A. They were in and out in 15 minutes and were very flexible if they needed to come back at a later time. Secrets resorts All your questions answered! The only downsides were those completely out of the Excellences control: seaweed and the commute back to the airport. #1 of 10 all-inclusives in Puerto Morelos, Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico. See more questions & answers about this hotel from the Tripadvisor community. Excellence Riviera Cancun: Beautiful, high quality resort with welcoming staff - See 24,088 traveler reviews, 26,116 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. By the end of day one, Jorge who was looking after us by the pool knew our routine of drinks order. The location is more secluded, but it is well located if you want to do excursions like the Chichen Itza. The decor and the style of the restaurant were very nice, we sat in an open courtyard that had a nice rustic feel about it. Check-in: They have added plexiglass at the counter (and everywhere else) for obvious reasons. We were surprised by the seaweed situation because this was out of the typical season where seaweed is a problem, over the summer. The standard and variety of food on offer was really top quality. Excellence Riviera Cancun - Adults Only All Inclusive 9.4/10 Exceptional See all 1,026 reviews Popular amenities On private beach Pool Free WiFi Breakfast included Parking included All-inclusive Carr. Review. Juarez, Km 324 - 342, Mza. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is just a slight reduction that you wouldn't notice if you haven't been there before. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. If you have been to an Excellence resort before these restaurants will be familiar to you. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. They absolutely did their best to clean it each and everyday. The spicy red sauce that was described to be in the Buro Callejero has zero kick which was disappointing. They decorated our room on our anniversary and on our final day they brought us beautifully decorated coconut drinks, fruit tray and decorated a mat near our beach chairs with sand art - AMAZING! This expert agency provides consulting, auditing, and training in the most exacting health standards throughout all hotel departments. Cleaning round the clock. Mugging, assault, and drug trafficking are among the most prevalent crimes, with rates of more than 59.85%. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. By 9:00 am almost all them are shoved under somebody's chair who isn't even there. Pools are warm. I had great fun with Gustavo, Paula and Brenda - the entertainers. Having stayed in the slate of resorts that the Excellence group has in this region. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your holiday destination and for taking the time to share your feedback with the TripAdvisor readers. Prices are calculated as of 20/02/2023 based on a check-in date of 05/03/2023. Please, receive our warmest regards from The Excellence Collection. This is an adults-only resort, so if you were planning on bringing the kids, you may need to think twice about this resort. So, is it safe to take a taxi in Cancun? From sushi-making, ping pong tournaments, Yoga overlooking the ocean, and karaoke these are some of the activities that are available. The Riviera Cancun resort is definitely on the more premium side for resorts in Cancun, but when you consider the quality of service, food, and the overall feeling of luxury that you get when you stay at this resort, it is well worth the premium. Spice was the best meal we had there. Im currently at ERC (July again) and the vibe is completely different. We regret that we were not able to meet your expectations in terms of food and drinks since is one of our main goals for our guests satisfaction. Tapas is one of our favourite types of cuisine, so Flavour market had a lot to live up to. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience.
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