We're so sorry to hear that there was an issue with your order. It goes against our guidelines to offer incentives for reviews. Hi Melissa, Great experience :). If they don't offer refunds, they should have made this much more clear during purchase. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. I would never recommend purchasing from this company unless you don't care if you ever get the item. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. If you're reaching out to us regarding an order, please have your Order ID in your message. In the case of any change-of-mind or sizing issues, we offer store credit. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. CASANDRA M. was extremely helpful in seconds. DO NOT BUY FROM THEM. You're better off getting your dresses from Shein cheaper, higher quality and at least give refunds. For example, the Trustpilot rating is 4.2 stars, which is an average of over 6,000 reviews. Contact from abroad. We have a range of ways to get in touch for new and existing customers. What is the Lucy in the Sky Return Policy? You would have received multiple shipping notifications if this is the case. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Lucy In The Sky consumer reviews, complaints, customer service. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. Lucy In The Sky Cafe Claimed Review Save Share 260 reviews #7 of 214 Coffee & Tea in Kuala Lumpur $$ - $$$ Cafe European Vegetarian Friendly 167 Jalan Tun H S Lee, Kuala Lumpur 50000 Malaysia +60 3-2022 1526 Website Closed now : See all hours See all (160) Ratings and reviews RATINGS Food Service Value Atmosphere Details PRICE RANGE $3 - $8 I messed up my address and they were quick to help and fix my mistake. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. I ordered a few dresses a couple weeks back for a date party, but one of them ended up being a little bit too short. Hi KM, -Kate. I HAVE MY TRACKING NUMBER. Sky Phone Number 2. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. Share. I regret buying anything from them. Yes, it says so on the website -- READ THE FINE PRINT. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. You can choose to accept or decline cookies. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. We're so glad we were able to help with the return. Service 527 After using the chat feature, I found out that they wanted me to cancel my order for one of the dresses and give me store credit for it (not even a refund to my original form of payment) I was understanding, because they told me that the other dress that I ordered was on its way in the next 2 to 4 weeks. We'd love to make sure we make this right and find a resolution. We're sorry to hear that you had issues with your order. By December they were all expected to arrive, but none of them had even shipped. - Kate, Hi Paula! If you need help please email us at resolution@lucyinthesky.email if anything else. O2 do tend to change them occasionally if they become oversubscribed. We're sorry to hear that you had issues with your orders. 5) In 1974, this cover of "Lucy in the Sky with Diamonds" was a #1 hit for Elton John. Have e-mailed twice in the last week with no response! Please email us at resolution@lucyinthesky.email so we can look into this for you. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. there is a dress i like but it is all out of stock. They weren't prepared for homecoming season and got behind. I have never been able to complete a return that quickly. We do not provide information to these agencies or companies for marketing or commercial purposes. Products used:None, sizing too inaccurate. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. Hi Kim, We want to make sure this gets refunded immediately. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. Thanks for your feedback. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. My item did not arrive in the alotted time it was supposed to with NO communication from the company. Do you agree with Lucy in the Sky's 4-star rating? We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. The Lucy in the Sky customer service email is a marketing campaign by the company Lucy in the Sky. Store credit took weeks. Belle R and the team at Lucy in the Sky were great to work with. Free FedEx Shipping, over US$75. For further information, please visithttps://help.afterpay.com/hc/en-au/. Totally disappointed! All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. The dress is also incredibly thin and doesn't have much structure. -Kate. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. I absolutely love Lucy in the Sky's Customer Service!!! Hi Chloe, Thanks for your feedback. We're so sorry to hear that you have not received your refund yet. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. Do not order from here. Please email us at resolution@lucyinthesky.email so we can assist you sooner. I have a very box shape body but this bran hella create lavish looking dresses for my body type. Free Returns for United States Customers. You can email us at resolution@lucyinthesky.email! Thanks for your feedback. Please email us at resolution@lucyinthesky.email. Please email us at resolution@lucyinthesky.email so we can assist you sooner. All our models are approximately 175cm tall. This policy is effective from 01/01/2016. Write a review Sign in. We're sorry to hear that you had issues with your order. - Kate, Hi Chris! Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. Hans from Lucy in the Sky was very proactive in getting back to me in a timely manner. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Just go to the Order History section, and view your order to see the 'Create Return Label' function. Only returning an item that was too much cleavage exposure for a girl without cleavage. She even helped me cancel an order and issued my store credit instantly. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Since Sky contact numbers change every time you look at the Sky help pages, you can call the general Sky customer service number 0333 7591 018 which is open Monday to Sunday from 8.30am to 11.30pm. Get Sky Broadband - 08442 411 653. Key Employees of Lucy In The SKY. Lost or stolen. Thanks for your feedback. Contacts: Adam Russell Adam.Russell@FHFA.gov Find top links about Lucy In The Sky Login along with social links, FAQs, and more. We had the same issue. It said delivery between 9/30 and 10/12. This consists of doing coursework over 15 months. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. It is an eligible payment method for all U.S orders over $35. You can also visit this article for more information on getting support! -Kate. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. I had a great experience with the customer service chat! By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. We may from time to time include third party links on our Website. But Sarah S got my exchange going and it will make it in time! I unfortunately missed the return window for the dress, but thought I would ask anyway just in case. Lucy in the Sky is a popular online clothing company that specializes in dresses for young adult women for special occasions. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. . After using the chat, they told me that they wanted to cancel the order because the dress I had ordered had been out of stock and wouldnt be back in stock for another four weeks. You can email us at resolution@lucyinthesky.email! If anything else you can email us at resolution@lucyinthesky.email-Kate. I reached our to the company and got a fast response from them. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. We do specifically outline the estimated delivery time on each individual product page once a size is selected. . I placed an order and was waiting for more than a month. I am very disappointed as will now have to cancel and wait for our money, which sounds like from reviews takes awhile. Supervisor. This page was last edited on 12 October 2022, at 14:56 (UTC). . Order from a different boutique. Her mom (Gene's mother's sister) has moved to France. The customer service is out of this world. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. -Kate. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. How would you even know if something would fit or if you'd like the quality? ; Text is available under the Creative Commons Attribution-ShareAlike License 3.0; additional terms may . We're sorry to hear about your disappointment with our return policy. Lucy in the Sky has a consumer rating of 2.82 stars from 1,067 reviews indicating that most customers are generally dissatisfied with their purchases. All orders are subject to availability and confirmation of the order price. I've never encountered an online retailer like this. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. Number of comments: 0 I can always count on you for the best quality and accurate fit. It is an eligible payment method for all U.S orders over $35. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. All orders ship out of Los Angeles, we design all of our styles in-house. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. -Kate. I feel tricked and pissed off. Search. Website: lucyinthesky.com/shop Location: 1200 Wall Street, Floor 2, Los Angeles, California, 90015, USA Industry: Clothing Store Owner: Victor Sayeg Email: shop@lucyinthesky.email Trust Score: Good Social Media: Instagram & Facebook Advantages Lucy in the Sky is one of the most popular prom shops among young, stylish women. Please make sure that the style is in original condition otherwise it may be sent back to you. "Lucy in the Sky with Diamonds" is a song by the English rock band the Beatles from their 1967 album Sgt. The reps copy and paste generic statements to your emails and don't actually solve any issues. They are constantly moving as not to get found. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. Do you agree with Lucy in the Sky's 4-star rating? Registered: 04-01-2009. on 10-08-2013 09:47. These Sky contact numbers are available between 8am and 10pm every day of the week, and between 8am and 9pm on weekends. Us either! Tip for consumers:Cannot get a refund, only store credit. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. -Kate Read 1 more review about Lucy in the Sky MI Michelle 1 review US A day ago Merry was fantastic! You must not establish a link from any website that is not owned by you. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). Hi Matilde, Hi Carol, Thanks for your feedback. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. It fits exactly to measurements specified in the skirt section for sure! Not Available. Store credit only. - Kate. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. I ordered my dress september 13 it's now october 1. is it supposed to take this long? It was not the representatives fault, so she did great, but the company should do better in alerting guests. I never got any notification from them that my dresses would be late or anything. Hi Teagan, Thanks for your feedback. Not to mention that the slip underneath hardly covers anything. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). I have twice ordered from this website (years apart) and both times my items were not sent out. As soon as I opened the bag thousands of sequins poured out and the dress felt like thin sandpaper. This isn't a real company. I HIGHLY recommend NOT ordering from this place. This company responds to reviews on average within 5 days. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. Technical support. Lucy has a story. I threw out all the clothing. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. Lucy in the Sky is an online clothing retailer offering high-end styles at super affordable prices. BROADBAND. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? Lucy in the Sky, Inc may change this policy from time to time by updating this page. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. This document governs your relationship with www.lucyinthesky.com (Website). Contact BT for help and support with your BT broadband, TV, home phone or mobile. Shipping is free over US$75 and US$6.90 for orders under US$75. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. Finally, the Trust Mamma rating is four stars. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. Thanks for your feedback. Why just give your money to a site without the opportunity to try and return an item? This is a generic card error - this means that your bank is rejecting the transaction at this time. Tip for consumers:Pay attention to shipping times. Thanks for your feedback. I have emailed twice and now we are scrambling for a dress for homecoming the week of. Sharing is caring! Great customer service. We have Live Chat and Email available for any questions or concerns. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. The best things about working as a Sales Advisor at Sky Leeds, with Lucy September 9, 2021 / in Contact Centre & Operations / by jhawkins2. Super fast and helpful; won't hesitate to order from the site/company again! Lucy in the Sky, Inc. operates this Website. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. Thanks for your feedback. It has been such a negative experience. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. Alternatively, you can attempt to place the order with a different card or try again later. Please email us at resolution@lucyinthesky.email if anything else. Lucy in the Sky is an online fashion store that offers clothing and accessories for the life of the party. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. We're sorry to hear about your issues with our return policy. I ordered the Kayden Dress in black. Hi Lily, Beyond disappointed. We're so sorry to hear about the order. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Any orders cancelled within 14 days of being placed can be cancelled for store credit. Horrible customer service. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. Email: shop@lucyinthesky.email - replies within 24 business hours. Yes! Message KYLA via the following: Reach us faster and easier through our virtual assistant KYLA, available 24/7 to serve our subscribers nationwide. -Kate. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. Lucy in the sky is our GO TO for all things special occasion. -Kate, it was my first time ordering from Lucy in the sky. Images copyright 2023 Lucy in the sky inc. All rights reserved. It was nothing like the picture. I greatly appreciate the customer support 24 hour 7 days a week chat box. Save. In the end the skirt fit very snug and my booty looks great in it. They are absolutely, THE VERY BEST!!!! "lucy in the sky. Thanks for your feedback. I am telling all my friends how bad the quality is and to never order from them. We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. We would suggest to double check your card details. Any currency conversion are for reference purposes only. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. . Please emails us at resolution@lucyinthesky.email so we can better assist you. Not Available. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Sky in an easy-to-use summary, as well as a full comparison of the 13 ways to reach Sky, compared by speed and customer recommendations. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. International delivery is 5-10 business days. The prices they charge is not right. Incredibly scammy and misleading. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. Annoying, right?! https://www.lucyinthesky.com/shop/index.php?route=account/login. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. They said they will refund me within 10 days without any explainations for their lateness. My daughter has an event Nov. 19. Depending at which stage your order is at, we may be able to adjust it accordingly. 2023 Trustpilot, Inc. All rights reserved. LUCY IN THE SKY IS OUR GO TO! Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. They have yet to respond and emails were sent over a week ago. Please email us at resolution@lucyinthesky.email if anything else. UNTIL I DECIDED TO SHOP AT LUCY IN THE SKY[redacted] ::: I placed 2 orders with this store; 1st: 29/04/2016 order ID . WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? 7) A group called John Fred and his Playboy Band had a #1 hit in 1968 with "Judy In Disguise (with Glasses)," a song that was a parody of "Lucy.". This is the one Sky contact number constantly referred to as being dedicated to customer service. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. -Kate. Intellectual Property, Software and Content. Completely different material than pictured.
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