Weve helped millions of people find a resolution. Filter. Also I was told inaccurate information about my first request. When automatic payment didnt seem to work put straight through to finance and explained what would happen.Decided to renew after looking at other comparison websites. Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. The HR Team. Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. It's quick, easy and totally free. Customer Services Manager, Warm regards,Ross, I have had holiday insurance with you for a couple of years. Simply go to the My Insurance section and choose which policy youd like to email to yourself. Create your My Staysure account, or login here. Warm regards,Ross, Information provided by various external sources. The training team show intense favouratism. While we attempt to investigate and resolve complaints as quickly and efficiently as possible, we have up to 8 weeks to resolve a complaint and provide you with our final decision. On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . Started online, then had to ring them.Got quote from phone call but to be sure not a good time paid but informed bloke I was not happy as a previous letter had quoted much less.Then I got quote from the online information which was lot less than the phone call one which I had already paid for.When I tried to ask for explanation got nowhere.Complaint in but not holding my breath.Both quotes have disappeared from my mail inbox .interesting. Finally I started a new booking and was successful in receiving a quotation which I accepted. eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! Warm regards,Vicki, Why not be upfront and tell people they can get it cheaper, no consideration on grades of cancers, I am low grade will take 10 to 20 years to affect me so why one size fits all, it is so wrong. #wsite-title {color:#000 !important;text-transform: uppercase !important;} Opportunity to express yourself and share thoughts and ideas. '', 28703 San Sebastin de los Reyes Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. Have a fantastic holiday. Also, for some of our insurers we may receive a profit share payment if they Find Reviews. There are also plenty of opportunities to develop into other area and for promotion. Have you been complained about? Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. Thank you for posting your comments. Then there was pressure to involve fiends to purchase Staysure insurance. We were devastated as grandchildren had been couting the days down. Have a fantastic holiday. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thank you for posting your feedback and for recognising we have fantastic people in the business. I think it may be that I included the symbol. Also, for some of our insurers we may receive a profit share payment if they The Embassy were amazing. I started at Staysure as a sales agent nearly 6 years ago. We recognise there is still more work to do and are putting in place solutions to improve the response rates to customer enquiries and one that supports our team leaders and agents with these calls. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. Staysure is a good place to work, the training is good. The support which is only a call away is fantastic. Also, for some of our insurers we may receive a profit share payment if they Despite having twice being assessed by a Dr designated Unfit to Fly due to the high risk of anothers fall ( which would result in her being paralyzed) Staysure insisted that she be repatriated or they would cancel coverage. } Britannia House, We hope this will continue to inform and provide insight to our employees on the decisions we make. These can take up to 7 working days to get to you. Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. - Saturday: 9am - 5:30pm office: Av. Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. We are investigating your comments and will contact you shortly. .wsite-button-large .wsite-button-inner {font-size:14px !important;} If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. document.documentElement.initCustomerAccountsModels++ Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. We have measures in place to ensure the bonus is awarded fairly across both our sales and customer service areas and continuously monitor activity and welcome feedback from our agents. No administration fee is changed while making changes through My Staysure. width: 100% !important; My dad died whilst abroad, he was insured with stay sure. Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Many thanks. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. var initEvt = document.createEvent('Event'); - Monday - Friday: 8.30am - 8pm Wed like to take this opportunity to wish you success in the future. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. staysure customer service review very helpful, advisor explained everything very clearly and patiently. I could put it down racism but overall they are just a horrible company who treat people bad. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Handful of friends made at Staysure. The calls are non stop , its very busy and mentally exhausting . The initial purchase was fine. Wed like to hear from you. We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. Isla Graciosa, 1 Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. a:link, .wslide-caption-text {} The People Team. If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. #wsite-content h2.wsite-product-title {} if(document.createEvent && document.addEventListener) { Staysure is a trading name of TICORP Limited. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. You will receive a written acknowledgement within 5 days of raising your complaint. Resolver can help you send your complaints to Staysure. _W.themePlugins = []; _W.recaptchaUrl = "https://www.google.com/recaptcha/api.js";