-Maya Angelou Stonewater has a positive business outlook, No.3 on Top 30 Sustainable Housing Providers. Report anti-social behaviour. Does Stonewater offer an employee assistance or workplace counselling program? These agencies . Stonewater said it made the strategic decision to create an additional director role to reflect its ongoing commitment to putting customers first. We were really pleased to support IPPRs recent report into the future of retrofit in the UK, and how the Government needs to prioritise retrofit in its energy bill support package this year. By building strong relationships and understanding a TPAs specific cost containment strategies, it is possible to develop rate tables for individual TPAs and better understand the risk involved. Questions were not too difficult and it felt very relaxed. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. Listing for: CV-Library. Customer Service Advisor Through personal example, ensure that Stonewater's Customer Promise, Vision, Mission and Values are upheld and demonstrate a positive customer-first approach in all interactions with colleagues and stakeholders. There are some completely amazing managers, all the way up the hierarchy that truly care about services and staff. Find out more about our #retrofit work: https://lnkd.in/eSjzR8Nf, We're working with Brighton & Hove City Council to improve accommodation provision for survivors of domestic abuse across the city. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. 610 0 obj <>stream "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." This is great as you can access our services 24/7 as well as being able to access shopping discounts through our new MyRewards scheme. The process took 2 weeks. Earning our second star is something we can all be proud of, driven in part by our incredible 86% response rate from colleagues. Glassdoor gives you an inside look at what it's like to work at Stonewater, including salaries, reviews, office photos, and more. Stonewater Customer Hubb. Youve also told us in the recent Institute of Customer Services survey that you prefer online to any of our other channels as its easier for you. Its a collective effort that represents the hard work and commitment of everyone and is particularly notable against the backdrop and many challenges of the pandemic. - Hani AB Amy b 1 review GB Updated a day ago Samatha was amazing,very good Call your management office directly or the local authorities at 911. Stonewater takes our history and adds in the technical expertise regarding risk to provide a best-in-class solution to government contractors. BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. Were a big organisation with colleagues spread throughout the country, so we need good systems in place to make sure customer contacts dont slip through the net. Sue added: I am proud of the difference Guy has made at Stonewater during his time with us. Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. *)k(nP;@1E@Ab`bok`XvZq|h*uRFG jL Z2 Ll #socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance. Today is all about celebrating and recognising great customer service and the people who deliver it. Accept Read More, Online housing news, features and opinions, Stonewater strengthens customer experience team with two senior appointments, Keep in touch with the latest industry news. Keeping customers safe and delivering quality services to you really matters to us. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewaters services to support the needs of existing and future customers, in line with the housing associations customer promise. Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. Isgho Votre ducation notre priorit . You must do this within 15 working days of our response. We manage around 32,500 homes in England for over 70,000 customers . Your name * Your email address * Confirm email * cscl star vessel flag autism and narcissism differences. This form will not work unless you enable cookies. Stonewater director Catherine Evans said: "Ian Williams places a strong emphasis on putting the customer at the heart of their work, similar to our own Customer Promise. Day 5 of #NCSW2022 is Customer Service Recognition Day! Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewater's services to support the needs of existing and future customers, in line with the housing association's customer promise. 2 Stonewater reviews. Customer Experience Advisor. Survivors experience of the housing pathway One of the ways we do this is with our customer commitments. stonewater customer promise. stonewater customer promise. stonewater customer promise. I wish him every success in his new role and know hell continue to lead with passion, vision and heart as he always has.. WISH co-founder to step down after more than Sector buoyed by strong liquidity but wider economic Ongo completes work on series of carbon-neutral homes Walsall extends scheme aimed at helping young people at risk of homelessness, Child Poverty Action Group launches online resource to support people with mental health needs, Platform Housing Group relaunches grant initiative to encourage diversity within communities, Young people supported into work through Kickstart Scheme visit the Houses of Parliament, Livv Housing Group customer launches community lunch club in Halewood. You can see our Customer Commitments, Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. Isgho Votre ducation notre priorit . We're a #BestCompanies Two-star workplace in 4 regional league tables and a Top 5 Best Housing Association to work for. Government contracts account for 3.7 million employees in the United States. Check the background of investment professionals associated with this site on FINRA's BrokerCheck.1800 Century Park East, Suite 230, Los Angeles, CA 90067 |+1-310.402.2513. Whether they need emotional, physical or financial support or advice it's always free. Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention Bournemouth - England - UK , BH2 6ED. Use this form to report any non-emergency repairs or defects. Weve achieved so much in seven years, with over 76,000 customers and built over 4,550 new homes. stonewater customer promise. Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. A positive work culture, with progressive policies, particularly regarding diversity in the workforce.Read More, I applied through a staffing agency. The affordable housing at Myton Green sits on a larger development of 129 homes being delivered in association with Vistry Partnerships, Warwick District Council and Waldeck. #discoverstonewater Institute of Customer Service, Customer Experience Director - Customer Contact Services, As we come to the end of another great #NCSW22 we have the opportunity to celebrate our fantastic customer service heroes. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. 68% of employees think that Stonewater has a positive business outlook. (727) 582-3100. www.pcclb.com. Weve also been doing more to make sure were learning from complaints, really reflecting on this feedback so we understand whats gone wrong so we can stop it happening again in the future. Perpetrator accommodation removing the cause of harm z[|WC{]f. Feedback. If it matters to our customers it matters to us." Stonewaters goal is to partner with TPAs to build blocks of business with close partners. Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. Careers LGAH customers Pay your rent Report a repair Get involved Contact us Hot topics Chief Executive outlines robust damp and mould process Nicholas Harris has written to local authority leaders. Stonewater is a social housing provider that manages around 34,500 homes in England for over 76,000 customers. Stonewater customers are able to view any number of remote sites from any location worldwide and manage data from a variety of manufacturers and equipment types. I want to celebrate all the great work our teams do. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Pan Sussex priority alignment with Brighton and Hove We may not get better overnight but we promise well keep using your feedback to get better. %PDF-1.5 % Stonewaters latest recruitment drive followed the announcement that its former Housing Operations director, Guy Stenson, would be joining Gloucester City Homes as its new chief executive this month. Image: Dave Lockerman and Isabel Varey, Stonewater, Read next: Q&A: Graeme Foster, Alpha Living, Subscribe to theHousing Digital Newsletter, This website uses cookies to improve your experience. hb```661"&2&0gX17u$z8:;209{{Y -` 30[O#+NxM\gb}(q|7qKK[R4ZV&69x|ii/ : Stonewater provides real-time, two-way control capability to monitor and control thousands of machines and sensors simultaneously and securely over the Internet. Phone us: 01202 319 119. We look forward to seeing you there with HQN #IFFresearch Futures Housing Group Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. A TPA that has been providing TPA services and administered self-funded plans for contractors for over 30 years has a unique position in the marketplace and provides a strong partnership to establish and maintain Stonewater Underwriter's book of business. . New Homes Coordinator Im really looking forward to seeing the impact they both have in their new roles and what more we can do together. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. gaisano grand mall mission and vision juin 29, 2022 juin 29, 2022 We aim to respond to all email queries within two working days. Deputy to the Executive Director - Customer Experience, acting as designate to support the business, Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. @Longleighfoundation Circles of Support partners are ready help our residents feel supported and able to face their difficulties and take the next steps forward in their lives. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Hear from Joshua Emden from IPPR on the need for a proper #retrofit approach in the UK. They will be discussing 'Keeping your board updated on building and fire safety programmes', go to for more information https://crowd.in/hhR8MC
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