Escalate calls with easy call transfer and call hold functions. Better Sales, Made Simple. Includes CRM, SMS and Facebook integration. Simplify the way you manage your c... JustCall is a cloud-based phone system for sales and support teams to make, receive, log or record calls directly from desktop or phone. Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. Find solutions to common problems, or get help from a support agent. jobs . In combining the functionality of a PBX (Onsite or Hosted) with an Advanced Reporting module and a powerful Automatic Dialer, Wanatel has created three complete call centre solutions. CareCall delivers In and Outbound call center services such as FSP Services, Telesales, Event & RSVP Management, Client Care, Compliments & Complaints Logging, Outsourcing Call Center, Order Taking, … Ameyo is an Omnichannel Customer Engagement Suite that enables enterprises deliver omnichannel customer experience. GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat.... Cloud-based communication platform that helps businesses manage calls, chats, events, audio/video web conferencing, and screen sharing. Back Sage Business Cloud. Contact Microsoft Support. UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. DialerAI auto-dialing software can increase productivity and efficiency by 3 times, dropping busy, unanswered and disconnected lines and only passing calls answered by people to your agents. We install the software on customer's server. Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. All-in-one and software-based CRM platforms have revolutionised the way in which organisations can use customer information to manage relationships and make meaningful connections. Better Sales, Made Simple. We install the software on customer's server. LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Considerations when purchasing call center software. Bria is designed to make IP-telephony easy yet fully capable of becoming your unified business communication solution. AVOXI is the first platform to integrate your contact center solution with your voice service, with virtual phone numbers available for instant activation in 170+ countries. Sign up and become part of the Primo family. At 1Stream we understand the need for security in the contact centre and have a team of security specialists that are able to deliver solutions to comply with the latest regulations including; PCI, GDPR and POPIA. Bitrix24 is free call center software unlike any other. Ameyo is an Omnichannel Customer Engagement Suite that enables enterprises deliver omnichannel customer experience. Ameyo's contact center software also enables customers to go remote.With Ameyo Mobile Agent App the supervisors can easily monitor remote Agent KPIs in real-time and the Agents can manage inbound & outbound calls over PSTN or WebRTC, just from a Smartphone. DialerAI auto-dialing software can increase productivity and efficiency by 3 times, dropping busy, u... Made for outbound call centers. helps businesses run their call centers efficiently by managing inbound and outbound calls, recording customer complaints, monitoring customer experience, and tracking agent productivity. Our expertise is in transforming complex contact centre technologies into simple solutions that focus on By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. Enable Zendesk Talk with our help desk solution today. Capterra directories list all vendors—not just those that pay us—so that you can make the best-informed purchase decision possible. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Ecotel is one of the best call centre suppliers in South Africa. T: 021 200 0500 (Cape Town) T: 010 593 4500 (Johannesburg) NICE inContact is the world's #1 cloud customer experience platform. Start your free trial, no CC required. Call center software Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling and texting for Hubspot, SalesForce, Zoho, Pipedrive, and leading CRMs. We're so confident you'll boost outbound sales with our power dialer, you can use our full product for FREE without a credit card. Voiso is dedicated to make your call and contact center the best it can be. The call center technology make use of in the process of communication is constantly being improved upon and updates in voice recorders are being provided for use in call center technology. World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity, and difficulty of the conventional systems, Call Center Studio is the web-based, pay-as-you-go solution running on Google, which is a low cost, fast, easy, scalable and can be set up anywhere in the world within minutes. GoToConnect Support Center enhances GoToConnect by giving supervisors and agents indispensable tools to improve the quality of customer interactions. DialerAI is ideal for Telcos and call centers as it is multi-tenant with billing and white-labeling, is available worldwide and economical to run as you choose your own Voice Provider. With features including Call recordings, Voicemails, SMS, Speech to Text and more. HoduCC- Call Center Software starts with 10 seats. Agents enjoy intuitive dashboards. A full 81% are operated as in-house call centres, and the average size was 77 call centre agents. With virtual phone numbers from around the world, make yourself available... Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. DialerAI lends itself to automating sales calls, collecting overdue payments or making appointments. With plans starting at $19.99 per user, AVOXI is one of the most affordable solutions worldwide! Already have your own call center? Brands like Yaxxa, Outworx & Vertex Communication Solutions use HoduCC. Bright Pattern allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management. Capterra is free for users because vendors pay us when they receive web traffic and sales opportunities. Finance Manager . See full address and map. Use smart dialers to give your agents more time with l... Open source call center software w/ outbound predictive dialer. South Africa’s call centre industry is dominated by centres serving a domestic market (91%) and primarily in-bound customer service calls, rather than outbound sales calls. GoToConnect Suppo... With call center solutions, you can streamline your support operations to provide 24x7 global support that is cost effective. Much has been said of the challenges faced by businesses - and economies as a whole - during 2020. Adversus is a web-based dialer and practical CRM solution for telemarketing, fundraising, and appointment scheduling businesses. It takes only 2 minutes to deploy. Search. Call center technology which SmartVoice in South Africa supplies includes various voice recording equipment, phone conversation recorders and call center technology. 1Stream specialises in cloud contact centre technology delivering solutions that enhance contact centre productivity, quality and integrity. Have more LIVE conversations in 15-minutes guaranteed! Give your employees a single... All-in-one call center solution designed to get the best out of every customer interaction. If you are currently paying per extension then you are overpaying. Start making calls in 3 minutes with no hardware and a 100% free trial. Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software that can be deployed quickly and nimbly by business userswithout costly professional services. Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. Got a question about Sage software or services? Login / Register. Instead, you get state-of-the-art global call center software that runs in the cloud, 24x7. Call Centre Solutions If you require the ability to measure and manage your performance with regards to voice communications, or if you need to automate certain business processes, you will definitely benefit from our call centre solutions. Brands like Yaxxa, Outworx & Vertex Communication Solutions use HoduCC. CT Switch - Call Center Software Call, track, store and monitor. Import all of your agents with one click. Experience unmatched call quality, intelligent routing and advanced voice features. Cloud-based RingCentral Contact Center helps strengthen customer loyalty by dramatically improving the overall call center experience. Provide the best Customer Journey Experience using the Voice, Web Chat, E-Mail, SMS and Fax channels. The effective, affordable, and easy-to-use cloud-based call center software, AVOXI. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, telemarketing, and sales processes. South African call centers have a talented workforce, and the call center agents have accents that are very neutral-sounding for customers who call from the United Kingdom. Agile CRM Call Center Software - Call center CRM software helps your customer support team with powerful tools to close tickets faster, ensure customers are successful using your product. 17 days ago. Making sure Outbound agents contact the correct customers the first time is equally important. Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Sort by . Brig... Interactive agent scripting for call centers and live support teams, including powerful CRM integrations and complete analytics. DialerAI lends itself to automating sales calls, collecting overdue payments or making appointments. Running a call centre on a cloud solution has numerous benefits. 1Stream is the leading provider of cloud based contact centre technology in Southern Africa. Ensuring that our clients “Get the right call to the right agent at the right time” is critical for Inbound calls. Dialpad Call Center Software is feature-packed, affordable, secure, reliable, and backed by 24x7 support. LiveAgent can help you answer customer calls and integrate call center functionality into an all-in-one multi-channel help desk solution. You can choose to paying in installments and a once off payment. PhoneBurner is for OUTBOUND CALL CENTERS. 31 Brickfield Road, Cape Town Centralize phone calls from your website or landline into a sin... Bitrix24 is#1 free CRM and call center software used by over 8 million companies. The Wanatel Call Centre Suite is a call centre software solution built around the understandings that Call Centre’s need options and flexibility to meet their requirement. This omnichannel solution lets customers contact your company on the communication channel of their choice, while giving agents ready access to the data needed to solve problems quickly and efficiently. Choose to deploy on premise, in your private cloud account or opt for 3CX to host your PBX for you. The easy-to-use interface offers robust functionality with advanced features, comprehensive repo... GoToConnect Support Center gives supervisors and agents indispensable tools to improve the quality of customer interactions. An intuitive interface makes it easy to use. HoduCC- Call Center Software starts with 10 seats. JustCall gives you the platform your need to manage your international customers in a unified location, communicate with them with a simple and straightforward solution. When you encounter a bug, it’s as simple as contacting the service provider’s support centre and they will sort it out for you. Speech analytics is emerging as the latest trend revolutionising the way the highest quality, most efficient and customer-centric service is maintained. Easily manage your business communications from an intuitive, web-based contact center. Artificial intelligence has greatly enhanced contact centre productivity and customer experience. Our award- winning omni-channel solution serves customers of all sizes, providing pay-per-use access to world-class technology that is rapidly scalable and available on demand. Superior performance, support service, and user-friendly interfaces make ChaseData CCaaS the cl... An analytics platform designed for those who rely on quality calls and inbound leads to measure success. world-class technology that is rapidly scalable and available on demand. Open source contact center software with predictive dialer capabilities. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations. We're so confident you'll boost outbound sales with our power dialer, you can use our full product for F... Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting. Accounting and finance Small businesses. Aircall surfaces valuable context from your helpdesk, CRM, live chat, and e-commerce software, to anticipate customer needs on every call, helping you reduce wait times by making reps more efficient than ever before. Physical Address 9 Quantum Street, Technostell Building, Techno Park, Stellenbosch, Western Cape, South Africa 33°57'50.9"S 18°50'22.9"E Postal Address Western Cape, We make calling easy and fun! Start with a 14-Day trial for FREE. Easy to set up, easy to use. You pay only if you need to have more than 12 employees, want to rent a phone number, SIP connector or use Bitrix24 telephony for outbound calls. Experience crystal clear audio/video calls whether in your office or on-the-go. LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Simplify the lives of your sales and customer support teams with 70+ advanced calling features. See how easy it can be when you try risk-free! In the call centre environment of the corporate world, call recording simply makes good business sense. Cloud and open source. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Nothing to buy, no upfront costs. We think VoIP pricing should be simple. Cloud-based RingCentral Contact Center helps strengthen customer loyalty by dramatically improving the overall call center experience. While some early adopters dove…, Upper Eastside Building Omnichannel solution for Inbound, Outbound and Blended Contact Centers based on Asterisk. Customer Care Suite integrated with Asterisk Open Source PBX. Hello there, Some advice please. All with 24/7 customer support. Get up and running quickly, and expect to see results even faster - on average our customers see ROI after 3 months with Zendesk. ★ call centre software ★ South Africa ★ Kuepper International ★ Ram Card Manager ★ Smartvoice ★ Account Software, Airfreight, aspnet2, Asset Management, bakkie, Banks, Bespoke Software Development, broker, Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. Other Mobile App features - Predictive Dialers, CTI integration, Callbacks, Dispositions. The local call centre industry is booming! CloudTalk is a cloud call center software built for modern businesses. Instead, you get state-of-the-art global call center software that runs in the cloud, 24x7. Easy to set up, easy to use. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. These three modifiable packages address the general needs of … Scorebuddy is a multi-award winning, purpose-built call center Quality Assessment solution for scoring customer calls, emails, chat or social media. Get your customers to the right agent with intelligent routing. Simplify the way you manage your call center. Pay per line. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Find business partners for residential phone service, business ip-pbx voice systems and … Advanced hosted call center solution. The system makes it possible for you to appear more local to your international customers and prospects, helping you build trust and gain their confidence. Contact Sage South Africa today over the phone, email or chat. The practice allows business to evaluate how effective its call centre employees are at satisfying customer queries and complaints, to analyse protocols for the purpose of improvement, and even to ensure continued compliance. Ameyo's contact center software also enables customers to go remote.With Ameyo Mobile... Zendesk Talk is a call center solution built right into the help desk ticketing software. Includes CRM, SMS and Facebook integration. We are the only VoIP provider on this list who charges per line and not per extension... Calabrio ONE is an integreated workforce optimization solution for a comprehensive customer engagement strategy. AJS Call Centre System AJS Call Centre is a call centre and collections management solution which allows the operator to increase capacity and performance significantly over … It includes call billing for telcos who want to sell voice broadcasting as a service to their customers. Tie quality to business strategy by creating scorecards to track key customer experiences. Its more than managing call volumes, it’s about creating meaningful connections with your customers so that you can truly understand them and respond to their needs. This omnichannel solution lets customers contact your company on t... RingCentral Call Centre delivers omnichannel capabilities that let customers decide how they want to engage with you. 100% free for up to 12 agents. With agent scripting integrations with Zendesk, Salesforce, Freshdesk or other CRM/Help Desk systems, script histories with each ticket, and full analytics and reports to help identify process bottlenecks, Zingtree is the best solution for standardized agent scripts. Keep an eye on events and respond accordingly. Quickly find the best offers for Call center companies in South Africa on Ananzi Ads. The effective, affordable, and easy-to-use cloud-based call center software, AVOXI. Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. We think VoIP pricing should be simple. Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective. If you choose a cloud version, you can start calling and receiving phone calls within minutes. While sales and marketing teams use call center solutions to make sales and promotional calls to clients, support teams use this software to address customer issues, resolve complaints, and even provide post-sales training. Rapid innovation ensures you'll exceed customer expectations today and tomorrow. All their equipment comes with a 2 year guarantee giving you a peace of mind. Advanced hosted call center solution. Exceptional customer service is the silver bullet that separates good brands from great brands. Whether you are looking to make outbound calls, manage incoming calls, or track key call center metrics, HoduCC will be able to help.Key Features: Predictive Dialer, Auto Dialer, ACD, Multi-Tenant, WebRTC Phone, Multi-Level IVR & More. Soft phone software is installed on agent workstations enabling agents to make and receive phone calls through the software without a physical phone. Intelligent campaigns optimize your call center efficiently by automatin... Genesys Cloud makes customer relationships simple. An SMS and Voice Broadcasting auto-dialer solution for flexible outbound IVR and Press-1 to transfer lead generation. Supercharge your CRM into an automated sales machine with intelligent autodialing, seamless CRM integration, and Enterprise phone service. Our customers live in a results-driven world, and giving them a clear view into thei... Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more. AVOXI is the first platform t... A web based Staff Quality Assessment solution for call centers to measure and improve performance in handling customer interactions. We have even had a South African agency handle up to 25 different languages in ONE call centre for a global IT company! So, what is it that’s attracting smart offshore business owners to choose South Africa as their preferred Business Process Outsourcing (BPO) service provider? It also helps you assign calls to your agents based on their department or tea... Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations. PhoneBurner is for OUTBOUND CALL CENTERS. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat. Free trial (no credit card needed). Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective. RingCentral Call Centre, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. Easily augment your existing contact center with remote agents, new channels, or an intelligent IVR and chatbot, or move your entire contact center to the cloud. As long as you have a stable and fast internet connection, you have everything you need. 3CX is a communications system that integrates call center features to help you satisfy the most demanding of customers. Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics. Improve CSAT, FCR, close tickets, and keep your customers happy. CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. Available as a cloud, hosted or on-premise solution, Aspect Workforce Management is a forecasting, planning, scheduling, employee self-service and real-time management tool that ensures every employee and supervisor is delivering an exceptional customer experience while keeping costs low. Zendesk Talk is a fully integrated call center built right into our help desk software. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest suppo... UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps. 1Stream have embraced these technologies and provide advanced solutions to the contact centre space. No one can match us head on when it comes to our superior technology or customer-first pricing model. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automati... A reliable built-for-the-cloud contact center software. These solutions can be used in multiple departments. CloudTalk is a cloud call center software built for modern businesses. At 1Stream we know that your contact centre is the heart of your customer service operation. Use smart dialers to give your agents more time with live prospects. Call Center Software is the ultimate solution to manage your call center services. NICE inContact is the world's #1 cloud customer experience platform. Jobs . Get to the heart of customer needs immediately and make a serious dent in your inbound call center queue. Powerful OUTBOUND CALL CENTER platform. 3CX is a communications system that integrates call center features to help you satisfy the most demanding of customers. 1Stream can get you working from home quickly. Analyze and report on performance in real-time. MiCloud Connect lets you move communications and collaboration to the cloud with confidence.... Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control at every layer of the stack. Running a productive contact centre has never been easier to achieve. With LiveAgent, providing world-class customer service is easy. We will have about 4-6 people with pc’s and phones. Ecotel supplies call centre headsets, PBX’s, call centre deskphones, call centre softphones etc. Saturday and Sunday Closed, 3rd Floor Affordable, feature-packed, cloud-based. 1Stream are the largest and most successful Collab partner on the African continent. Automate tasks and capture insights to save time. GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Speech analytics is revolutionizing contact centres. Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, eLearning and Agent ... Ameyo Voice to help you connect with your customers. Call monitoring is a fundamental challenge for contact centres. 267 West Avenue, Die Hoewes, There is no installation needed, so there will never be any software issues. CallHippo is a modern Call Center software that helps you connect with your customers. 1Stream are official Zendesk partners able to implement and resell the entire solution stack. Reach 4x more leads w/ NO awkward pause. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment. Want to sell Voice Broadcasting auto-dialer solution for scoring customer calls, forms, call. Center experience with full customer history, automatic ticket creation, and the average size 77! An intuitive, web-based contact center software from CallTools.com covers it all l... source., route and record calls brands like Yaxxa, Outworx & Vertex solutions! Full 81 % are operated as in-house call centres, and more increase ROI for call centers and agent! Soc2 Type II and HIPAA compliant unmatched call quality, call centre software south africa routing and advanced features. 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